# Contact Us

Need help? Get contact info here including our customer service online chat and mailing address.

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Due to COVID-19, the number of our support staff has decreased. Phone and live chat support hours will be shortened until further notice.
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## Online Chat

You can find online chat on FashionTIY's app([Android](https://play.google.com/store/apps/details?id=com.faws.fawholesale) /[iOS](https://apps.apple.com/app/id1146321418) ) or [fashiontiy.com](https://www.fashiontiy.com/). In most cases, you will get a reply within a few minutes during working hours.

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Working Hours: 8:00- 21:00 (UTC+8:00)  China Standard Time
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The time corresponding to different time zones, Here is the approximate equivalent time:

| City            | Working Hours |
| --------------- | ------------- |
| China - Beijing | 8:00 - 21:00  |
| US - New York   | 20:00 - 9:00  |
| UK - London     | 1:00  - 14:00 |
| Europe - Paris  | 2:00 - 15:00  |

> You can get more information about time zone synchronization problems in different countries and regions at [Time.is](https://time.is/) or [zeitverschiebung.net](https://www.zeitverschiebung.net/).

## Email: <tiy@fashiontiy.com>

Usually you will receive a reply within 12 hours.

If you email us about orders or products, please be sure to indicate the order number or product SKU in the content.

## Follow Us On Social Media

Facebook: <https://www.facebook.com/fashiontiy.inc>

Twitter: <https://twitter.com/fashiontiy>

LinkedIn: <https://www.linkedin.com/company/fashiontiy>

Instagram: <https://www.instagram.com/fashiontiy>