After-Sales Service

FashionTIY provide 30-days free after-sales service for all the orders, including returns and refund, etc.

We try our best to ensure that the products you purchase can meet your requirements with strict quality control and careful packaging, but it is always impossible to be 100% satisfied.

We make it easy for everyone about return and refund. The following is some questions you want to know:

How long I have before request a return?

We provide 30-days free after-sales service for all the orders.

Starting with the date of the signed off the order from the logistics company.

How can I request a refund?

There are two ways for you to request a refund for your order:

Request a refund on App

So far, we have only provided after-sales function in the app(Android/iOS). PC is not supported for now. You can request a refund by yourself on the mobile phone.

Request a refund by customer service

If your situation is more complicated, you can contact us with customer service to request a refund for you.

Situations are covered by free after-sales service

Following are some practical examples what are covered by free after-sales service:

Situation: Some products you purchased in FashionTIY have quality problems or broken within shipping?

Answers: In most cases, we will refund you the products in full.

Situation: You did not receive your package?

Answers: In most cases, we will help you track the package at first. If it is determined that the package have been lost, we will refund the full amount for you.

Situation: Some products have not enough quantity

Answers: In most cases, we will refund you the missing products in full.

Limited to inventory or the production cycle of the factory, some products may be temporarily out of stock. Normally, we will automatically refund these items for you, it's also free. If you can't accept it, please contact us or remarks when placing order.

Situations are not covered by free after-sales service

Due to the high cost of international logistics and customs duties, the refund is not covered by free after-sales service when meeting the following situations:

  • The delivery address is not accurately provided by the customer

  • The consignee phone is always unanswered, and cannot get in touch via email, phone, social media, etc.

  • The customer requested that the package be left in the garage or outside the door without signing.

  • The wrong size or color was selected.

  • Don't like the products received.

For non-product quality issues, returned orders would not be accepted.

And the return packages that require payment of freight or customs duties would not be accepted.