We provide 30-days free after-sales service for all the orders.
Starting with the date of the signed off the order from the logistics company.
In case of any products’ quality or damage issues, refund or free return will be supplied without any costs.
In case of the order did not arrive not due to factors related to the customer, Refund or free return will be supplied without any costs. (For example of the factor related to the customer: the wrong shipping address was provided).
In case of non-quality or non-damaged issue, the return shipping cost shall be undertaken by the customer itself. FashionTIY is unable to receive the returned if the package is without paying the shipping cost.
If there is the item out of inventory before shipment, our system will automatically refund to your payment account. You can track your order progress from Order History.
If you plan to return the items due to non-quality or non-damaged issues, please pay attention to the following steps:
Step1. You can initiate a return or a refund on items from your Order History Page.
Step2. Keep original Packaging of the products and it should not affect the second time sales of the items.
Step3. Choose a secure traceable logistics mode, pay the shipping cost of return by yourself, then inform us the name of the logistics mode and the tracking number. (We'll offer the return address later)
Step4. The refund amount only contains the part of products.
After receiving the returned package, our inspector will check the products and handle your application within 72 hours and complete the final refund confirmation.