We try our best to ensure that the products you purchase can meet your requirements with strict quality control and careful packaging, but it is always impossible to be 100% satisfied.
We make it easy for everyone about return and refund. The following is some questions you want to know:
We provide 30-days free after-sales service for all the orders.
Starting with the date of the signed off the order from the logistics company.
There are two ways for you to request a refund for your order:
So far, we have only provided after-sales function in the app(Android/iOS). PC is not supported for now. You can request a refund by yourself on the mobile phone.
If your situation is more complicated, you can contact us with customer service to request a refund for you.
Following are some practical examples what are covered by free after-sales service:
Situation: Some products you purchased in FashionTIY have quality problems or broken within shipping？
Answers: In most cases, we will refund you the products in full.
Situation: You did not receive your package？
Answers: In most cases, we will help you track the package at first. If it is determined that the package have been lost, we will refund the full amount for you.
Situation: Some products have not enough quantity
Answers: In most cases, we will refund you the missing products in full.
The refund is not covered by free after-sales service when meet the following situations：
The delivery address is not accurately provided by the customer
The consignee phone is always unanswered, and cannot get in touch via email, phone, social media, etc.
The customer requested that the package be left in the garage or outside the door without signing.