Terms and Conditions
Welcome to FashionTIY! Please read this Terms of Service agreement before getting started. Because it is such an important contract between us and you.
FashionTIY is a wholesale platform that supplies various kinds of fashion items at parity prices and aims to build a new B2B supply chain. We are focused on providing services for the small and medium-sized wholesalers and retailers.
We sell all items at wholesale prices. Our responsibilities under these terms are limited solely to facilitating the availability of our services and platform.
We use Stripe and PayPal to process payments by Buyers. We do not assume any responsibility for risks arising from third-party systems.
By using the Services, you agree to be bound by these Terms. If you don't agree with these Terms, do not use the Services. If you are accessing and using the Services on behalf of a company (such as your employer) or Other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to these Terms. In that case, "you" and "your" will refer to that company or other legal entity.
You may use the Services only if you are legal age and have the capacity to form a binding contract and are not a person barred from receiving services under the laws of the United States or other applicable jurisdiction. You may use the Services only in compliance With these Terms and all applicable local, state, national, and international laws, rules, and regulations.
The Services that FashionTIY provides are always evolving and the form and nature of the Services that FashionTIY may provide from time to time without prior notice to you. In addition, FashionTIY may need to stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally if we determine it necessary and may not be able to provide you with prior notice.
In order to purchase products, you will need to register with FashionTIY, create a username, and provide certain information about yourself as prompted by the registration form, including a valid email address. You may No use a username for the purpose of impersonating another person or entity, including staff or any other representative of FashionTIY. We reserve the right to remove or reclaim inactive usernames or usernames on behalf of businesses or individuals that hold the trademark or other legal claim on those Usernames.
By creating an account, you agree to abide by these Terms and provide accurate information. Unless you are an agent authorized to bind another person and you are acting under their direction, you may not create an account for anyone other than yourself. We reserve the right to suspend or terminate your account if any information provided proves to be inaccurate, false, or otherwise in violation of these Terms.
You may also link your FashionTIY account with your account on third-party sites, such as Facebook / Google (such account, a “Third-Party Account”). If you provide your Third-Party Account credentials to us or otherwise link your FashionTIY account with a Third-Party Account, we’ll extract certain personal information, such as your name and email address, and other personal or contact information that your privacy settings on such Third-Party Account permit us to access.
You are responsible for safeguarding the password that you use to access the Services. You agree to take sole responsibility for any activities or actions under your account, whether or not you have authorized such activities or actions. We encourage you to use strong passwords (passwords that use a combination of letters, numbers, and symbols) with your account. You must immediately notify FashionTIY of any unauthorized use of your account, or if you have reason to believe that your password was lost, stolen, disclosed to an unauthorized third party, or otherwise may have been compromised. You may contact FashionTIY to make this notification by emailing [email protected] FashionTIY is not liable for any loss or damage arising from your failure to comply with the above requirements.
If you make a purchase, you may be asked to provide payment information, including your credit card number, your bank account and routing number, the expiration date of your credit card, your address(es) for billing and delivery, and other information about your financial accounts (such information, “Payment Information”). If you make a purchase, you authorize FashionTIY and FashionTIY’s payment processor(s) to use the Payment Information to charge your designated payment account. You also authorize FashionTIY and FashionTIY’s payment processors to correct any mistakes in payments made by or to you, including any processing errors we discover, by using the Payment Information to debit or credit the payment account used in the applicable transaction.
You agree to bear any additional charges that your bank or other financial service providers may levy on you. You will receive a confirmation email once the transaction is complete. If you have any concerns or objections regarding charges, you agree to raise them first with us and you agree not to cancel, reject, chargeback, or request reversal of any charges related to a Purchase unless you have made a reasonable attempt at resolving the matter directly with FashionTIY.
A Purchase may be subject to local sales, Customs, or value-added taxes or additional postage upon delivery. These taxes or additional postage fees are not charged by the Services and FashionTIY cannot be responsible for or provide order-specific advice regarding additional taxes or postal fees.
FashionTIY has any control over or liability for the quality, safety, legality, descriptions, photos, or other aspects of the items listed for sale, nor does FashionTIY have any control over or liability for the accuracy, truthfulness, quality, or other aspects of The materials and information associated with Listings. FashionTIY is made or responsible for defective items.
If an item sold on FashionTIY is delivered to you in a defective condition, your remedy is to submit a clear description and photo to prove that the fact of the defect exists. The project must be submitted within 30 days after the delivery date. FashionTIY will Establish communication with you and provide solutions to your satisfaction.
FashionTIY reserves the right in its sole discretion to determine if and when return postage will be provided to the buyer or the cost of return shipping will be partly reimbursed as store credit.
Users may submit feedback information regarding that use the Services or Products. You may only use the rating and feedback features for the bonafide purpose of submitting feedback regarding the experience you had. Any other use of the feedback system is prohibited. You may not threaten To submit negative feedback or withhold positive feedback in order to receive benefits beyond those to which you are entitled and you may not submit feedback for the purpose of manipulating another user’s rating. Feedback information submitted by a user may be made available through the Services to other Users.
As part of the Services we provide, you may (if enabled) receive notifications, alerts, or other types of messages via text message, email, or the messaging functionality provided by the Services (“Messages”). You have control over the Message settings and can opt-in or out of these Messages (with the exception of infrequent, important service announcements and administrative messages) either through your account or by following the unsubscribe instructions provided in the e-mail you receive. Please be aware that third-party messaging fees may occur for some of the Messages depending on the message plan you have with your wireless carrier.
If you provide your cell phone number and agree to receive communications from FashionTIY, you specifically authorize FashionTIY to send text messages or calls to your phone. You are not required to consent to receive text messages or calls as a condition of using the Services and may opt-out of such messages. You can opt-out of receiving text messages through your Account settings, or by replying STOP to the text message.
For purposes of these Terms: (i) “Content” means text, graphics, images, music, software, audio, video, works of authorship of any kind, and information or other materials that are posted, generated, provided, or otherwise made available through the Services; and (ii) “User Content” means any Content that Buyers and Sellers (including you) provide to be made available through the Services. Content includes without limitation User Content.
All Content is the sole responsibility of the person who originated such Content, including its legality, reliability, and appropriateness. We do not monitor or control the Content posted via the Services, and we cannot take responsibility for such Content. Any use of or reliance on any Content or materials posted via the Services or obtained by you through the Services is at your own risk.
We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or communications posted via the Services. You understand that by using the Services, you may be exposed to Content that might be offensive, harmful, inaccurate, or otherwise inappropriate, or in some cases, postings that have been mislabeled or are otherwise deceptive. Under no circumstances will FashionTIY be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of any Content posted, emailed, transmitted or otherwise made available via the Services or broadcast elsewhere.
FashionTIY may offer a catalog of items, which may include photos, descriptions, etc.. FashionTIY cannot guarantee that the information contained in such a catalog will be accurate or up to date, and you agree not to hold to FashionTIY, responsible for any inaccuracies.
Subject to your compliance with these Terms, FashionTIY grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and view the Content solely in connection with your permitted use of the Services.
Your User Content will be viewable by other users of the Services. You should only make available information or provide User Content that you are comfortable sharing with others under these Terms. You are responsible for your use of the Services, for any User Content you provide, and for any consequences thereof, including the use of your User Content by other users and our third-party partners. FashionTIY is not responsible or liable for any use of your User Content by FashionTIY in accordance with these Terms. You represent and warrant that (i) you have all the rights, power, and authority necessary (you own it or have the right to use it) to grant the rights granted herein to any User Content submitted; and (ii) your User Content or your use and provision of your User Content to be made available through the Services does not violate any privacy rights, publicity rights, intellectual property rights, contract rights, or any other rights of any person or entity or result in the violation of any applicable law or regulation.
You may request the removal of your User Content from the Services at any time by specifically deleting it or sending a request to customer support. Some User Content cannot be deleted entirely as it may be needed for tax or other purposes by either FashionTIY or another user. If you choose to remove your User Content or cancel your account, your User Content will be removed from public viewing as soon as is practical, (although backup copies may survive for archival and record-keeping purposes), provided, however, in certain instances, copies of your User Content may continue to exist in published or recorded form when it has been retransmitted, redistributed, or otherwise. We are not responsible or liable for the removal or deletion of (or the failure to remove or delete) any User Content on the Services. We retain the right to create limits on use and storage at our sole discretion at any time with or without notice.
For all authorized users irrespective of country of residence, by submitting, posting or displaying User Content on or through the Services, you grant us and our third-party service providers and partners a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute such User Content in any and all media or distribution methods (now known or later developed) in connection with the Services. You agree that this license includes the right for us to make such User Content available to other users of the Services, who may also use your User Content subject to these Terms to take advantage of the Services. No compensation will be paid with respect to the User Content that you submit, post, transmit or otherwise make available through the Services, even if used by other companies, organizations, or individuals who partner with FashionTIY.
We may need to modify or adapt your User Content in order to transmit, display or distribute it over computer networks and in various media and/or make changes to your User Content as are necessary to conform and adapt that User Content to any requirements or limitations of any networks, devices, services or media and you hereby grant us the rights to do so.
FashionTIY claims no ownership of any User Content submitted, posted, or displayed by you on or through the Services. You retain any and all of your rights to any User Content you submit, post, or display on or through the Services, subject to the exceptions noted herein, and you are solely responsible for protecting those rights.
All right, title, and interest in and to the Services (excluding your User Content), including all associated intellectual property rights, are and will remain the exclusive property of FashionTIY and its licensors. The Services are protected by copyright, trademark, and other laws of both the United States and foreign countries. Nothing in the Terms gives you a right to use the FashionTIY name or any of the FashionTIY trademarks, logos, domain names, or other distinctive brand features. You may use the FashionTIY name or any of the FashionTIY trademarks, logos, domain names, or other distinctive brand features only in the event FashionTIY grants you the right to do so in a separate written agreement. You shall not sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, create derivative works from, or otherwise exploit any Content or third party submissions or other proprietary rights not owned by you, (i) without the consent of the respective owners or other valid rights, and (ii) in any way that violates the rights of FashionTIY or any third party. You may not remove, alter, or obscure any copyright, trademark, service mark, or other proprietary rights notices incorporated in or accompanying the Services, including any Content. Any feedback, comments, or suggestions you may provide regarding FashionTIY or the Services are entirely voluntary and are the sole and exclusive property of FashionTIY. You hereby irrevocably assign to us all of your right, title, and interest in and to such feedback, comments, or suggestions, and FashionTIY is free to use them as we see fit and without any obligation to you.
We reserve the right at all times (but are not obligated) to remove or refuse to distribute any Content on the Services, which violates these Terms or the FashionTIY Rules for using the Services and submitting Content. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process, or governmental request; (ii) enforce the Terms, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security or technical issues; (iv) respond to user support requests; or, (v) protect the rights, property or safety of FashionTIY, its users and the public.
Unless you have been specifically permitted to do so in a separate written agreement with FashionTIY and except as expressly permitted in these Terms, you may not reproduce, modify or prepare derivative works based upon, distribute, sell, transfer, publicly display, publicly perform, transmit, or otherwise use the Content (except your User Content) or Services. You may not copy, modify, decompile, reverse-engineer, or disassemble the code used to generate web pages on the Services. You may not harvest usernames, addresses, email addresses, or other personal information for any purpose.
You may not do any of the following while accessing or using the Services: (i) access, tamper with, or use non-public areas of the Services, FashionTIY's computer systems, or the technical delivery systems of FashionTIY's providers; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) access or search or attempt to access or search the Services by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by FashionTIY (and only pursuant to those terms and conditions, if any, that are applicable) unless you have been specifically allowed to do so in a separate agreement with FashionTIY; (iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Services to send altered, deceptive or false source-identifying information; (v) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, mail-bombing the Services, or by scripting the creation of Content in such a manner as to interfere with or create an undue burden on the Services; (vi) avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by FashionTIY or any of FashionTIY’s providers or any other third party (including another user) to protect the Services or Content; or (vii) use, display, mirror or frame the Services, any individual element within the Services, or the layout and design of any page or form contained on a page, without FashionTIY’s express written consent.
- Post, upload, publish, submit or transmit any Content that: (i) infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any person or entity, or (vii) promotes illegal or harmful activities or substances;
- Send any unsolicited or unauthorized advertising, promotional materials, email, junk mail, spam, chain letters or other forms of solicitation;
- Impersonate or misrepresent your affiliation with any person or entity;
- Violate any applicable law or regulation; or
- Encourage or enable any other individual to do any of the foregoing.
FashionTIY respects copyright law and expects its users to do the same. It is the policy of FashionTIY to disable and/or terminate, in appropriate circumstances, the accounts of users who repeatedly infringe or are believed to be repeatedly infringing the rights of copyright holders.
FashionTIY recognizes and respects all copyrights and trademarks. As such, any usage of television, motion picture, music, and film festival or other names or titles have no connection to FashionTIY and are the sole property of the copyright or trademark holders. Some of the accessories on the app may be inspired by celebrity style or current trends, however, they are not authorized, endorsed by, or connected to celebrities or particular designers in any way and are not meant as infringements of any registered trademarks or copyrights.
It is the policy of FashionTIY to take appropriate action where necessary to uphold and recognize all relevant State, Federal and International laws in connection with material that is claimed to be infringing any trademark, copyright, patent, and all or any other Intellectual Property laws. If you are an intellectual property rights owner and you believe that FashionTIY sells, offers for sale, or makes available goods and/or services that infringe your intellectual property rights, then send the following information in its entirety to [email protected]
1. An electronic or physical signature of the person authorized to act on behalf of the owner of an exclusive design that is allegedly infringed;
2. A description of the allegedly infringing work or material;
3. A description of the allegedly infringing material is located on the App (product(s) URL);
4. Information reasonably sufficient to allow us to contact you, such as your address, telephone number, and e-mail address;
5. A statement by you that you have a good faith belief that the disputed use of the material is not authorized by the copyright or other proprietary right owner, its agent, or the law;
6. Identification of the intellectual property rights that you claim are infringed by the App (e.g. "XYZ copyright", "ABC trademark, Reg. No. 123456, registered 1/1/04", etc);
7. A statement by you that the above information and notification is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner whose exclusive right is allegedly infringed.
In addition to any other legal or equitable remedies, FashionTIY may, without prior notice to you, immediately terminate the Agreement or revoke any or all of your rights granted under this Agreement. Upon any termination of this Agreement, you shall immediately cease all access to and use of the site and FashionTIY shall, in addition to any other legal or equitable remedies, immediately revoke all password(s), and account identification issued to you and deny your access to and use of this App in whole or in part. Any termination of this Agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination.
Your access to and use of the Services or any Content is at your own risk. You understand and agree that the Services are provided to you on an "AS IS" and "AS AVAILABLE" basis. Without limiting the foregoing, FashionTIY DISCLAIMS ANY WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR USAGE OF TRADE. We make no warranty and disclaim all responsibility and liability for the completeness, accuracy, availability, timeliness, security, or reliability of the Services or any Content thereon. We make no guarantee as to the duration or manner in which items appear on FashionTIY, whether in our catalog, at auction, or otherwise. FashionTIY is not responsible or liable for any harm to your computer system, loss of data, glitches, bugs, errors, delays, disruptions, or other harm that results from your access to or use of, inability to access or use, the Services, or any Content. You agree that FashionTIY is not liable for any damage or losses resulting directly or indirectly from any suspension of your account. We make no warranty that the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. No advice or information, whether oral or written, obtained from FashionTIY or through the Services, will create any warranty not expressly made herein.
You agree to defend, indemnify, and hold harmless FashionTIY and its partners, and their officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Services, your violation of these Terms or any Content posted, published, transmitted or otherwise provided by you or on your behalf.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FASHIONTIY AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (i) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (ii) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES, INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES; (iii) ANY CONTENT OBTAINED FROM THE SERVICES; (iv) ANY ITEMS SOLD OR PURCHASED THROUGH THE SERVICES; OR (v) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, WHETHER OR NOT FASHIONTIY HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. UNDER NO CIRCUMSTANCES WILL FASHIONTIY’S TOTAL LIABILITY TO YOU FROM ALL CAUSES OF ACTION AND UNDER ALL THEORIES OF LIABILITY EXCEED $50.
The failure of FashionTIY to enforce any right or provision of these Terms does not constitute a waiver of such right or provision. In the event that any provision of these Terms is held to be invalid or unenforceable (either by an arbitrator appointed pursuant to the terms of the “Dispute Resolution for Consumers” section below or by a court of competent jurisdiction, if you are accessing and using the Services on behalf of a company or other legal entity or timely opt out of arbitration as set forth below), the remaining provisions of these Terms will remain in full force and effect.
You may not assign or transfer these Terms, by operation of law or otherwise, without FashionTIY’s prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect. FashionTIY may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.
Any notices or other communications provided by FashionTIY to you under these Terms, including those regarding modifications to these Terms, will be given by FashionTIY: (i) via email; or (ii) by posting to the Site. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.
These Terms and any action related thereto are governed by the laws of the State of Delaware, without regard to or application of its conflict of law provisions or your state or country of residence.
If you are accessing and using the Services on behalf of a company or other legal entity, all claims, legal proceedings or litigation arising in connection with the Services will be brought solely in the state and federal courts located in Newark, Delaware, and you consent to the jurisdiction of and venue in such courts and waive any objection as to inconvenient forum.
FashionTIY ships from one main warehouse. However, depending on stock availability, some orders may be split into multiple orders at the discretion of FashionTIY. Thank you for your understanding. FashionTIY packs your orders with care and takes precautions to ensure that your items arrive unscathed. Nevertheless, we cannot guarantee items will not be mishandled during shipping. While under no obligation to cover damages that incur during shipping, we strive to maintain a good relationship with our users and will try to remediate the problem in a quick, satisfactory manner.
Except as otherwise provided in the standard terms of sale that govern the same of each product on this App, this App, the products offered for sale on it, and the transactions conducted through it are provided by FashionTIY on an "as is" basis. FashionTIY makes no presentations or warranties of any kind, express or implied, as to the operation of the App or the information, content, materials, or products included on this App except as provided here to the full extent permissible by applicable law, FashionTIY disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, non-infringement, title, quiet enjoyment, data accuracy, and system integration. This site may include inaccuracies, mistakes, or typographical errors. FashionTIY does not warrant that the content will be uninterrupted or error-free. To the maximum extent permitted by law, FashionTIY will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, indirect incidental, punitive, exemplary, special, or consequential damages. To the maximum extent permitted by applicable law, FashionTIY's total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the aggregate the amount of fees actually paid by you to FashionTIY during the month immediately preceding the act allegedly giving rise to FashionTIY's liability.
Please note that there may be certain orders that we are unable to accept and must cancel. FashionTIY reserves the right, at sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.
The buyer can cancel orders freely within 48 hours after payment, for questions please contact our Support Center via [email protected] However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Service and Return policy comes into effect. For details, please refer to "Order and Payment"
While FashionTIY strives to provide accurate product and pricing information, pricing or typographical errors may occur. FashionTIY cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, FashionTIY shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, FashionTIY may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
The pricing of products sold by FashionTIY is based upon figures calculated in U.S. Dollars (US$). The price displayed on an individual product page, regardless of currency denomination, is the current price you are liable to pay to FashionTIY, excluding shipping.
This App may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that FashionTIY is not responsible for the operation of or content located on or through any such site.
You agree that FashionTIY's remedy at law for any actual or threatened breach of this Agreement would be inadequate and that FashionTIY shall be entitled to specific performance or injunctive relief, or both, in addition to any damages that FashionTIY may be legally entitled to recover, together with reasonable expenses of any form of dispute resolution, including, without limitation, attorneys' fees.
No right or remedy of FashionTIY shall be exclusive of any other, whether at law or in equity, including, without limitation, damages injunctive relief, attorneys' fees, and expenses. No instance of waiver by FashionTIY of its rights or remedies under these terms and conditions shall imply any obligation to grant any similar, future, or other waivers.
At FashionTIY we take pride in providing class-leading customer service and will do our best to resolve all issues to customer satisfaction. However, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members.
Unacceptable behavior directed towards Customer Service staff or FashionTIY may, for example, include any of the following:
- Aggressive, abusive, and threatening behaviors, including any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing; and unsubstantiated allegations.
- Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persisting despite reasonable and fair solutions being offered in accordance with our policies.
- Asking, expecting or demanding staff to breach established company policy guidelines, e.g. refund amount, time-frame, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures. By default, the refund amount cannot exceed the original order amount paid to FashionTIY.
- Repeatedly changing the nature (or focus) of a complaint or the desired outcome, part way, after a formal response has been provided.
- The excessive number of complaints compared to the total purchase value history.
For such behavior, complainants may be advised and formally notified of the following:
- Their language is considered offensive, abusive, threatening, and wholly unacceptable.
- They must refrain from using such language, intimidation, and threats.
- There will be no further exchange of correspondence on the matter if they persist with this behavior.
- FashionTIY reserves the right to no longer accept orders from the customer in the future without further notice.
Notwithstanding the provision regarding changes to these Terms in the “Entire Agreement” section below, if FashionTIY changes this “Dispute Resolution for Consumers” section after the date you first accepted these Terms (or accepted any subsequent changes to these Terms), you may reject any such change by sending us written notice (including by email to [email protected]) within 30 days of the date such change became effective, as indicated in the “Last Updated” date above or in the date of FashionTIY’s email to you notifying you of such change. By rejecting any change, you are agreeing that you will arbitrate any Dispute between you and FashionTIY in accordance with the provisions of this “Dispute Resolution for Consumers” section as of the date you first accepted these Terms (or accepted any subsequent changes to these Terms).
These Terms and the FashionTIY Rules are the entire and exclusive agreement between FashionTIY and you regarding the Services, and these Terms supersede and replace any prior agreements between FashionTIY and you regarding the Services. These Terms apply only to FashionTIY and you. These Terms are not intended to, and shall not, create any third-party beneficiary rights, except as expressly provided in these Terms.
We may revise these Terms from time to time. If we make any material changes to these Terms, we will notify you of such changes by posting them on the FashionTIY website or by sending you an email or other notification, and we will indicate when such changes will become effective. By continuing to access or use the Services after those revisions become effective, you agree to be bound by the revised Terms.
These Services are operated and provided by FashionTIY Inc., 2035 Sunset Lake Rd, Newark DE 19702. If you have any questions about these Terms, please contact us.
If you have any questions feel free to send us a note at the FashionTIY app or email: [email protected] We want you to feel comfortable using the Services and will happily answer any questions you have.