Order and Payment

Order

Please complete the payment within 24 hours after placing the order.

In case of timeout, please back to the Cart and repay it. You can check the order history on App(Android / IOS) or Website after receiving your parcels.

Operation procedures of your order

  1. Our Warehouse Operation Department will take 2-4 business days (depends on your order’s quantity) to handle and prepare your orders.

  2. You can track the order's progress on the App(Android / IOS) or Website .

  3. The logistics tracking number will be uploaded once the parcel left.

  4. Your order is being processed and running to you soon!

In case of any product problems (non-artificial damage, wrong delivery, inferior quality), you can contact us or apply for the refund. One-to-one customer service is available.

Payment

Payment methods:

  • Credit card payment, including MasterCard/Visa/JCB/AMEX and other mainstream credit cards.

  • PayPal payment.

  • Apple Pay (Only for iPhone/iPad)

FashionTIY payment system is the same as Facebook/Amazon/Wish and other many platforms, our payment is supported by Stripe to ensure enough safety of your fund account. Visit Stripe Support for more details.

FashionTIY does not have any authority to hold and deal with the payment issue of your credit card or PayPal. Therefore, you should complete payment by yourself. If any issues arise regarding your credit card transaction, please contact your credit card company for assistance. We cannot take any responsibility for any credit card payment issues.