# What is FashionTIY
Wholesale and Sourcing Cheap Clothing, Jewelry, Accessory, Beauty, Bag, Shoes, Home\&Garden, Wedding\&Party, etc of Women, Men, and Kids from FashionTIY.
70% CHEAPER + NO MOQ + CUSTOMIZED SERVICE + FAST SHIPPING + CUSTOMER SERVICE
By reading this article, you can get answers to the following questions:
* Why did we create FashionTIY?
* What is FashionTIY?
* What services does FashionTIY provide? And why choose us?
* Why FashionTIY is the best online wholesale market for you?
## Why did we create FashionTIY?
As a professional wholesaler, are you facing the following problems ever?
* The price of the offline wholesale market is too high which greatly reduces your profit margins.
* There are too many choices and risks when you wholesale on many online platforms, just as Alibaba or Wish.
For example, when you want to place an order on Amazon or Alibaba, you are likely to face the following problems：
* Too many stores and repetitive products, just choosing the product and store will exhaust your time and patience. Selecting a product with the right price and quality from 10,000+ suppliers is a difficult and complicated project for anyone.
* Just as you finish it and prepare to take a break, even worse things happen! The products you purchase this time may come from multiple stores, which often means that you need to communicate with several suppliers at the same time.
* The product quality control of each store is definitely inconsistent. You need to negotiate with multiple stores and so on after the sale.
Only experienced people know how bad this is.
Anyone wants to know, is there a platform that can help small and medium-sized wholesalers solve the above problems?
Yes, not yet. This is why we created FashionTIY in 2014: To build the best online wholesale market for wholesalers and retailers.
## What is FashionTIY？
FashionTIY is an online wholesale market.
We always aim to be the best online wholesale market for wholesalers, retailers, and resellers.
You can use our service through our official website or [Android from Google Play](https://play.google.com/store/apps/details?id=com.faws.fawholesale) or [iOS from AppStore](https://apps.apple.com/us/app/fashiontiy/id1146321418).
So far, we are mainly business in online wholesale services of apparel, jewelry, accessories, beauty, bags & shoes, home & garden, weddings & parties, mom & kids, etc.
## What services does FashionTIY provide? And why choose us?
After years of development, we have become more than an online wholesale market,
we aim to become a procurement expert around you, and we can provide the following services：
### 1. All products are self-operated
Yes, just like you buy a book from Amazon, wholesalers no longer need to select who is the most trustworthy supplier from 10,000+ suppliers when purchasing, we do it for you.
We directly signed cooperation agreements with suppliers to ensure that all your purchased products are packaged from our warehouse. All products have passed our strict quality inspection.
### 2.100,000+ non-repeating products
We do not produce any products, we just gather together excellent products for you. There are currently 100,000+ products for you to choose from. You can purchase apparel, jewelry, accessories, beauty, bags, wedding & party, home products, etc on FashionTIY.
The difference is that all our products are non-repeating. You don't need to spend energy to distinguish and think "Are the goods in these two stores the same? Are their materials the same? Why is there such a big gap in the price?" Etc.
### 3. Competitive price
FashionTIY has a huge price advantage compared with the suppliers you know, we can provide you with a lower price with the same quality. Saving 40%+ cost for you on average compared with the other online wholesale markets. The following are the reasons:
* We can get the lowest factory price of the product because of the stable cooperation with factories.
* No need to pay expensive store and advertising fees for wholesale platforms such as Alibaba.
* We have lower shipping costs as a major customer of DHL / UPS / FedEx.
### 4. Strict quality control and after-sales service
Any product you purchase will be shipped from our warehouse after strict quality inspection and packaging, once an abnormal product is found, we will intercept it immediately.
You can track the real-time logistics information on the platform after the order is shipped. At the same time, we provide a long-term after-sales service period of up to 30 days, if the products you received have any quality or transportation damage problems, please contact us in time, and we will provide after-sales service for you. All after-sales are carried out by us, you don't need to consume your extra time and energy for communicating with suppliers, we do it for you.
### 5. Timely customer service and customized service
If you have any questions or customized requirements for the product, please contact us via Online Chat on your PC or APP, and we will provide you with a step-by-step solution and guidance.
In addition, If you cannot find the products you want on our platform, please contact us, and we can provide you with one-to-one services.
### 6. All services are free
Yes, all the above additional services (negotiation with suppliers, pre-sales, after-sales, quality inspection, packaging, etc.) are free, you don't need to pay any fees for them. All your expenses include only the following two points:
* The actual cost of the product you purchased.
* The shipping cost of your products (DHL / UPS / FedEx).
> The profit of our platform mainly comes from the cooperation agreement with the factories and a small part of the product price difference.
## Grow your business now
In the past few years, we have successfully provided quality services to 100,000+ wholesalers and retailers, our customers are all over the United States, United Kingdom, Australia, Europe, South Africa, and many other countries or regions.
We have helped many customers save on average 40%+ of purchasing costs, greatly improving the profit margin of the business. At the same time, we will free you from the tedious daily purchase, so that you have enough time and energy to accompany your family.
If you happen to need a similar service, why not try it? Take action immediately and join us now to help you free yourself from confusion and tedious purchases. Let's make it easy, simple, comfortable, and better.
[Join FashionTIY](https://www.fashiontiy.com/) now and you can enjoy an extra $15 discount with the coupon code: **wholesale15**.
## Getting Started
Get started with FashionTIY for free with the following guide:
{% content-ref url="/pages/-LU-8gfqtCAtEXUg3Jc1" %}
[Getting Started](/getting-started)
{% endcontent-ref %}
Check out our Frequently Asked Questions:
{% content-ref url="/pages/-LTzNWZqx175RWw0GYNN" %}
[FAQ](/help/faq)
{% endcontent-ref %}
# Getting Started
User guide for new users of FashionTIY
> FashionTIY - The best B2B online wholesale market for wholesalers and retailers
## 1. Visit our website or download our apps
If you didn’t know FashionTIY before, please start from the following ways:
* [Wholesale in fashiontiy.com on PC](https://www.fashiontiy.com/)
* [Download Android App from Google Play](https://play.google.com/store/apps/details?id=com.faws.fawholesale)
* [Download iOS App from App Store](https://itunes.apple.com/app/id1146321418)
## 2. Register an account and Login
We provide the following ways for you to register FashionTIY:
* Register by Email
* Register by Google
* Register by Facebook
* Register by Apple ID
> **We recommend that you register FashionTIY by Email**
We strongly recommend that you apply for becoming our VIP Membership. It is completely free at this stage. A member will enjoy many other additional services:
* Get multiple free coupons every month
* Priority rights of customer service
> More informations pleasure visit [VIP Membership](broken://pages/-Le4T8-qSQtANhHQgyZM)
## 3. Find the products you want to purchase
We provide the following ways for you to find the products you want:
* Search the products by keywords like "women dress"
* Through category to find products accurately
* Through the activities on the homepage to find products
> If you can not find the product you need, please [contact us](/help/how-to-contact-us) and we will provide one-to-one customer service for you.
The differences from other online wholesale platform's products**:**
1. **All products are self-operated by FashionTIY**
You don‘t need to identify who is the most trustworthy supplier from 10,000+ suppliers when purchasing, we already do it for you.
**2.100,000+ non-repeating products**
All our products are non-repeating. You don't need to spend energy to distinguish and think "Are the products in these two stores the same? Are their materials the same? Why is there such a big gap in the price?" Etc.
**3. A lower price with the same quality**
Saving 40%+ cost on average for you compared with the other online wholesale markets. Here are the reasons:
* We can get the lowest factory price of the product because of the stable cooperation with factories.
* No need to pay expensive store and advertising fees for wholesale platforms such as Alibaba.
* We have lower shipping costs as a major customer of DHL / UPS / FedEx.
## 4. Add to shopping cart
Find the products you want to purchase and add them to the shopping cart.
We provide the following characteristic services:
* Different purchase quantities correspond to different wholesale prices. More purchasing, more saving.
* Most products have no MOQ limit.
* Product customization services. Including custom packaging, custom size, custom printing, etc.
> The shipping fee is not included the subtotal of the shopping cart. It will be calculated automatically after you select the receiving address and shipping method when you placing an order.
About the shopping cart, you need to make sure the following things:
* Check the product and quantity that you want to purchase
* Make sure already chose the coupon you want, even the system has automatically selected the best coupon for you
No more questions? Let's go to place an order.
## 5. Place order and payment
Placing an order can divide into the following three steps:
### STEP-1: Choosing the delivery address
Filling in the correct delivery address will help you receive the products in time.
> Please avoid using uncommon wording, which will cause confusion for the deliveryman.
### STEP-2: Choosing the shipping method
FashionTIY supports flexible shipping methods in most countries and regions.
> Some countries only support Priority Shipping or Standard Shipping.
You can decide which shipping method to use according to the freight rate and transportation time. In most cases, a slower shipping method corresponds to a lower freight rate.
### STEP-3: Pay the order with Credit Card or PayPal
Our payment system is supported by [Stripe](https://www.stripe.com/) and [PayPal](https://www.paypal.com/), just like Facebook/Amazon/Wish. So please rest assured that your payment is absolutely safe.
FashionTIY supports almost all common payment methods:
* Credit Card payment, including Visa / MasterCard / JCB / AMEX /Discover and other mainstream credit cards.
* PayPal payment.
* Apple Pay (Only for iPhone/iPad)
## 6. Order Processing and Shipping tracking
After your payment is completed, the rest is our work. The following diagram simply shows how the process of your order :
You can track the order's progress on the App ([Android](https://play.google.com/store/apps/details?id=com.faws.fawholesale) / [iOS](https://itunes.apple.com/app/id1146321418)) or [Website](https://fashiontiy.com/)
{% hint style="warning" %}
According to different products quantity and different suppliers, the time of order processing will be different.
{% endhint %}
> Any questions about your order, just [contact us](/help/how-to-contact-us)
## 7. Delivery and After Sales
The products through the numerous hills and streams and finally arrived at your door. Just open it and check the products now.
If you find any problems such as product damage or omission, please don’t worry:
**We provide a 7-days after-sales service for all orders**.
> **The period starting with the date of the you signed off the order from the logistics company.**
We will negotiate with the supplier on your behalf to ensure your interests.
## 8. The ending is always another beginning
The ending of every good service is the beginning of another good service.
We have helped many customers save on average 40%+ of purchasing cost, greatly improving the profit margin of the business. At the same time, we will free you from the tedious daily purchase, so that you have enough time and energy to accompany your family.
So if you happen to need a similar service, why not try it?
If you want to know more information about FashionTIY, you can find the answers here:
{% content-ref url="/pages/-LTyyITwK4VlR1Yn88aR" %}
[What is FashionTIY](/)
{% endcontent-ref %}
{% content-ref url="/pages/-LTzNWZqx175RWw0GYNN" %}
[FAQ](/help/faq)
{% endcontent-ref %}
# Terms and Conditions
Welcome to FashionTIY! Please read this Terms of Service agreement before getting started. Because it is such an important contract between us and you.
{% hint style="warning" %}
ARBITRATION NOTICE: UNLESS YOU ARE ACCESSING OR USING THE SERVICES ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY OR OPT OUT OF ARBITRATION WITHIN 30 DAYS OF THE DATE YOU FIRST AGREE TO THESE TERMS BY FOLLOWING THE OPT-OUT PROCEDURE SPECIFIED IN THE “DISPUTE RESOLUTION FOR CONSUMERS” SECTION BELOW, AND EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE “DISPUTE RESOLUTION FOR CONSUMERS” SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND FASHIONTIY WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU ARE WAIVING YOUR RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING.
{% endhint %}
## **What We Do and What We Don’t Do**
FashionTIY is a wholesale platform that supplies various kinds of fashion items at parity prices and aims to build a new B2B supply chain. We are focused on providing services for the small and medium-sized wholesalers and retailers.
We sell all items at wholesale prices. Our responsibilities under these terms are limited solely to facilitating the availability of our services and platform.
We use Stripe and PayPal to process payments by Buyers. We do not assume any responsibility for risks arising from third-party systems.
## **Agreement to Terms**
By using the Services, you agree to be bound by these Terms. If you don't agree with these Terms, do not use the Services. If you are accessing and using the Services on behalf of a company (such as your employer) or Other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to these Terms. In that case, "you" and "your" will refer to that company or other legal entity.
## **Use of the Services**
You may use the Services only if you are legal age and have the capacity to form a binding contract and are not a person barred from receiving services under the laws of the United States or other applicable jurisdiction. You may use the Services only in compliance With these Terms and all applicable local, state, national, and international laws, rules, and regulations.
The Services that FashionTIY provides are always evolving and the form and nature of the Services that FashionTIY may provide from time to time without prior notice to you. In addition, FashionTIY may need to stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally if we determine it necessary and may not be able to provide you with prior notice.
In order to purchase products, you will need to register with FashionTIY, create a username, and provide certain information about yourself as prompted by the registration form, including a valid email address. You may No use a username for the purpose of impersonating another person or entity, including staff or any other representative of FashionTIY. We reserve the right to remove or reclaim inactive usernames or usernames on behalf of businesses or individuals that hold the trademark or other legal claim on those Usernames.
By creating an account, you agree to abide by these Terms and provide accurate information. Unless you are an agent authorized to bind another person and you are acting under their direction, you may not create an account for anyone other than yourself. We reserve the right to suspend or terminate your account if any information provided proves to be inaccurate, false, or otherwise in violation of these Terms.
You may also link your FashionTIY account with your account on third-party sites, such as Facebook / Google (such account, a “Third-Party Account”). If you provide your Third-Party Account credentials to us or otherwise link your FashionTIY account with a Third-Party Account, we’ll extract certain personal information, such as your name and email address, and other personal or contact information that your privacy settings on such Third-Party Account permit us to access.
## **Passwords**
You are responsible for safeguarding the password that you use to access the Services. You agree to take sole responsibility for any activities or actions under your account, whether or not you have authorized such activities or actions. We encourage you to use strong passwords (passwords that use a combination of letters, numbers, and symbols) with your account. You must immediately notify FashionTIY of any unauthorized use of your account, or if you have reason to believe that your password was lost, stolen, disclosed to an unauthorized third party, or otherwise may have been compromised. You may contact FashionTIY to make this notification by emailing . FashionTIY is not liable for any loss or damage arising from your failure to comply with the above requirements.
## **Buying**
If you make a purchase, you may be asked to provide payment information, including your credit card number, your bank account and routing number, the expiration date of your credit card, your address(es) for billing and delivery, and other information about your financial accounts (such information, “Payment Information”). If you make a purchase, you authorize FashionTIY and FashionTIY’s payment processor(s) to use the Payment Information to charge your designated payment account. You also authorize FashionTIY and FashionTIY’s payment processors to correct any mistakes in payments made by or to you, including any processing errors we discover, by using the Payment Information to debit or credit the payment account used in the applicable transaction.
You agree to bear any additional charges that your bank or other financial service providers may levy on you. You will receive a confirmation email once the transaction is complete. If you have any concerns or objections regarding charges, you agree to raise them first with us and you agree not to cancel, reject, chargeback, or request reversal of any charges related to a Purchase unless you have made a reasonable attempt at resolving the matter directly with FashionTIY.
A Purchase may be subject to local sales, Customs, or value-added taxes or additional postage upon delivery. These taxes or additional postage fees are not charged by the Services and FashionTIY cannot be responsible for or provide order-specific advice regarding additional taxes or postal fees.
## **Liability and Disputes**
FashionTIY has any control over or liability for the quality, safety, legality, descriptions, photos, or other aspects of the items listed for sale, nor does FashionTIY have any control over or liability for the accuracy, truthfulness, quality, or other aspects of The materials and information associated with Listings. FashionTIY is made or responsible for defective items.
If an item sold on FashionTIY is delivered to you in a defective condition, your remedy is to submit a clear description and photo to prove that the fact of the defect exists. The project must be submitted within 30 days after the delivery date. FashionTIY will Establish communication with you and provide solutions to your satisfaction.
FashionTIY reserves the right in its sole discretion to determine if and when return postage will be provided to the buyer or the cost of return shipping will be partly reimbursed as store credit.
## **Buyer Feedback**
Users may submit feedback information regarding that use the Services or Products. You may only use the rating and feedback features for the bonafide purpose of submitting feedback regarding the experience you had. Any other use of the feedback system is prohibited. You may not threaten To submit negative feedback or withhold positive feedback in order to receive benefits beyond those to which you are entitled and you may not submit feedback for the purpose of manipulating another user’s rating. Feedback information submitted by a user may be made available through the Services to other Users.
## **Privacy**
Any personal information that you provide to us is subject to our Privacy Policy, which governs our collection and use of your personal information. You understand that by using the Services you consent to the collection and use (as set forth in the Privacy Policy) of this information, including the transfer of this information to the United States and/or other countries for storage, processing, and use by FashionTIY.
## **Special Privacy Terms for European Union Residents**
FashionTIY complies with applicable data protection laws, including the General Data Protection Regulation (“GDPR”), governing the Personal Data of European Union (“EU”) residents. If you are a resident of the European Union, your Personal Data, as that term is defined by GDPR, will be transferred lawfully to the United States pursuant to FashionTIY’s participation in the EU-US and US-Swiss Privacy Shield Frameworks (“Privacy Shield”). To read more about how FashionTIY complies with GDPR and concerning our participation in Privacy Shield please review the relevant commitments of our Privacy Policy.
## **Communications**
As part of the Services we provide, you may (if enabled) receive notifications, alerts, or other types of messages via text message, email, or the messaging functionality provided by the Services (“Messages”). You have control over the Message settings and can opt-in or out of these Messages (with the exception of infrequent, important service announcements and administrative messages) either through your account or by following the unsubscribe instructions provided in the e-mail you receive. Please be aware that third-party messaging fees may occur for some of the Messages depending on the message plan you have with your wireless carrier.
If you provide your cell phone number and agree to receive communications from FashionTIY, you specifically authorize FashionTIY to send text messages or calls to your phone. You are not required to consent to receive text messages or calls as a condition of using the Services and may opt-out of such messages. You can opt-out of receiving text messages through your Account settings, or by replying STOP to the text message.
## **Content**
For purposes of these Terms: (i) “Content” means text, graphics, images, music, software, audio, video, works of authorship of any kind, and information or other materials that are posted, generated, provided, or otherwise made available through the Services; and (ii) “User Content” means any Content that Buyers and Sellers (including you) provide to be made available through the Services. Content includes without limitation User Content.
All Content is the sole responsibility of the person who originated such Content, including its legality, reliability, and appropriateness. We do not monitor or control the Content posted via the Services, and we cannot take responsibility for such Content. Any use of or reliance on any Content or materials posted via the Services or obtained by you through the Services is at your own risk.
We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or communications posted via the Services. You understand that by using the Services, you may be exposed to Content that might be offensive, harmful, inaccurate, or otherwise inappropriate, or in some cases, postings that have been mislabeled or are otherwise deceptive. Under no circumstances will FashionTIY be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of any Content posted, emailed, transmitted or otherwise made available via the Services or broadcast elsewhere.
FashionTIY may offer a catalog of items, which may include photos, descriptions, etc.. FashionTIY cannot guarantee that the information contained in such a catalog will be accurate or up to date, and you agree not to hold to FashionTIY, responsible for any inaccuracies.
Subject to your compliance with these Terms, FashionTIY grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and view the Content solely in connection with your permitted use of the Services.
## **Your User Content**
Your User Content will be viewable by other users of the Services. You should only make available information or provide User Content that you are comfortable sharing with others under these Terms. You are responsible for your use of the Services, for any User Content you provide, and for any consequences thereof, including the use of your User Content by other users and our third-party partners. FashionTIY is not responsible or liable for any use of your User Content by FashionTIY in accordance with these Terms. You represent and warrant that (i) you have all the rights, power, and authority necessary (you own it or have the right to use it) to grant the rights granted herein to any User Content submitted; and (ii) your User Content or your use and provision of your User Content to be made available through the Services does not violate any privacy rights, publicity rights, intellectual property rights, contract rights, or any other rights of any person or entity or result in the violation of any applicable law or regulation.
You may request the removal of your User Content from the Services at any time by specifically deleting it or sending a request to customer support. Some User Content cannot be deleted entirely as it may be needed for tax or other purposes by either FashionTIY or another user. If you choose to remove your User Content or cancel your account, your User Content will be removed from public viewing as soon as is practical, (although backup copies may survive for archival and record-keeping purposes), provided, however, in certain instances, copies of your User Content may continue to exist in published or recorded form when it has been retransmitted, redistributed, or otherwise. We are not responsible or liable for the removal or deletion of (or the failure to remove or delete) any User Content on the Services. We retain the right to create limits on use and storage at our sole discretion at any time with or without notice.
Notwithstanding these limitations, residents of the EU who are authorized users of the Services may exercise their right of erasure established in GDPR Article 17 by emailing FashionTIY to request the deletion of the Personal Data collected by FashionTIY at . FashionTIY will delete all Personal Data within a commercially reasonable period of time and will inform Processors with which we shared your Personal Data in order to provide your services to also delete your Personal Data. As permitted by GDPR, we will retain any of your Personal Data necessary either for: (i) compliance with a legal obligation; or (ii) for the establishment, exercise, or defense of legal claims. Our Privacy Policy explains in greater detail how you make exercise your rights pursuant to GDPR and you may access the relevant provisions here.
For all authorized users irrespective of country of residence, by submitting, posting or displaying User Content on or through the Services, you grant us and our third-party service providers and partners a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute such User Content in any and all media or distribution methods (now known or later developed) in connection with the Services. You agree that this license includes the right for us to make such User Content available to other users of the Services, who may also use your User Content subject to these Terms to take advantage of the Services. No compensation will be paid with respect to the User Content that you submit, post, transmit or otherwise make available through the Services, even if used by other companies, organizations, or individuals who partner with FashionTIY.
We may need to modify or adapt your User Content in order to transmit, display or distribute it over computer networks and in various media and/or make changes to your User Content as are necessary to conform and adapt that User Content to any requirements or limitations of any networks, devices, services or media and you hereby grant us the rights to do so.
FashionTIY claims no ownership of any User Content submitted, posted, or displayed by you on or through the Services. You retain any and all of your rights to any User Content you submit, post, or display on or through the Services, subject to the exceptions noted herein, and you are solely responsible for protecting those rights.
## **FashionTIY Ownership Rights**
All right, title, and interest in and to the Services (excluding your User Content), including all associated intellectual property rights, are and will remain the exclusive property of FashionTIY and its licensors. The Services are protected by copyright, trademark, and other laws of both the United States and foreign countries. Nothing in the Terms gives you a right to use the FashionTIY name or any of the FashionTIY trademarks, logos, domain names, or other distinctive brand features. You may use the FashionTIY name or any of the FashionTIY trademarks, logos, domain names, or other distinctive brand features only in the event FashionTIY grants you the right to do so in a separate written agreement. You shall not sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, create derivative works from, or otherwise exploit any Content or third party submissions or other proprietary rights not owned by you, (i) without the consent of the respective owners or other valid rights, and (ii) in any way that violates the rights of FashionTIY or any third party. You may not remove, alter, or obscure any copyright, trademark, service mark, or other proprietary rights notices incorporated in or accompanying the Services, including any Content. Any feedback, comments, or suggestions you may provide regarding FashionTIY or the Services are entirely voluntary and are the sole and exclusive property of FashionTIY. You hereby irrevocably assign to us all of your right, title, and interest in and to such feedback, comments, or suggestions, and FashionTIY is free to use them as we see fit and without any obligation to you.
## **Restrictions on Content and Use of the Services**
We reserve the right at all times (but are not obligated) to remove or refuse to distribute any Content on the Services, which violates these Terms or the FashionTIY Rules for using the Services and submitting Content. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process, or governmental request; (ii) enforce the Terms, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security or technical issues; (iv) respond to user support requests; or, (v) protect the rights, property or safety of FashionTIY, its users and the public.
Unless you have been specifically permitted to do so in a separate written agreement with FashionTIY and except as expressly permitted in these Terms, you may not reproduce, modify or prepare derivative works based upon, distribute, sell, transfer, publicly display, publicly perform, transmit, or otherwise use the Content (except your User Content) or Services. You may not copy, modify, decompile, reverse-engineer, or disassemble the code used to generate web pages on the Services. You may not harvest usernames, addresses, email addresses, or other personal information for any purpose.
You may not do any of the following while accessing or using the Services: (i) access, tamper with, or use non-public areas of the Services, FashionTIY's computer systems, or the technical delivery systems of FashionTIY's providers; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) access or search or attempt to access or search the Services by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by FashionTIY (and only pursuant to those terms and conditions, if any, that are applicable) unless you have been specifically allowed to do so in a separate agreement with FashionTIY; (iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Services to send altered, deceptive or false source-identifying information; (v) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, mail-bombing the Services, or by scripting the creation of Content in such a manner as to interfere with or create an undue burden on the Services; (vi) avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by FashionTIY or any of FashionTIY’s providers or any other third party (including another user) to protect the Services or Content; or (vii) use, display, mirror or frame the Services, any individual element within the Services, or the layout and design of any page or form contained on a page, without FashionTIY’s express written consent.
* Post, upload, publish, submit or transmit any Content that: (i) infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any person or entity, or (vii) promotes illegal or harmful activities or substances;
* Send any unsolicited or unauthorized advertising, promotional materials, email, junk mail, spam, chain letters or other forms of solicitation;
* Impersonate or misrepresent your affiliation with any person or entity;
* Violate any applicable law or regulation; or
* Encourage or enable any other individual to do any of the foregoing.
## **Copyright Policy**
FashionTIY respects copyright law and expects its users to do the same. It is the policy of FashionTIY to disable and/or terminate, in appropriate circumstances, the accounts of users who repeatedly infringe or are believed to be repeatedly infringing the rights of copyright holders.
FashionTIY recognizes and respects all copyrights and trademarks. As such, any usage of television, motion picture, music, and film festival or other names or titles have no connection to FashionTIY and are the sole property of the copyright or trademark holders. Some of the accessories on the app may be inspired by celebrity style or current trends, however, they are not authorized, endorsed by, or connected to celebrities or particular designers in any way and are not meant as infringements of any registered trademarks or copyrights.
## **Intellectual Property Infringement Policy**
It is the policy of FashionTIY to take appropriate action where necessary to uphold and recognize all relevant State, Federal and International laws in connection with material that is claimed to be infringing any trademark, copyright, patent, and all or any other Intellectual Property laws. If you are an intellectual property rights owner and you believe that FashionTIY sells, offers for sale, or makes available goods and/or services that infringe your intellectual property rights, then send the following information in its entirety to .
## **Information Required**
1\. An electronic or physical signature of the person authorized to act on behalf of the owner of an exclusive design that is allegedly infringed;
2\. A description of the allegedly infringing work or material;
3\. A description of the allegedly infringing material is located on the App (product(s) URL);
4\. Information reasonably sufficient to allow us to contact you, such as your address, telephone number, and e-mail address;
5\. A statement by you that you have a good faith belief that the disputed use of the material is not authorized by the copyright or other proprietary right owner, its agent, or the law;
6\. Identification of the intellectual property rights that you claim are infringed by the App (e.g. "XYZ copyright", "ABC trademark, Reg. No. 123456, registered 1/1/04", etc);
7\. A statement by you that the above information and notification is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner whose exclusive right is allegedly infringed.
## **Termination and Effect of Termination**
In addition to any other legal or equitable remedies, FashionTIY may, without prior notice to you, immediately terminate the Agreement or revoke any or all of your rights granted under this Agreement. Upon any termination of this Agreement, you shall immediately cease all access to and use of the site and FashionTIY shall, in addition to any other legal or equitable remedies, immediately revoke all password(s), and account identification issued to you and deny your access to and use of this App in whole or in part. Any termination of this Agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination.
## **The Services are Available "AS-IS"**
Your access to and use of the Services or any Content is at your own risk. You understand and agree that the Services are provided to you on an "AS IS" and "AS AVAILABLE" basis. Without limiting the foregoing, FashionTIY DISCLAIMS ANY WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR USAGE OF TRADE. We make no warranty and disclaim all responsibility and liability for the completeness, accuracy, availability, timeliness, security, or reliability of the Services or any Content thereon. We make no guarantee as to the duration or manner in which items appear on FashionTIY, whether in our catalog, at auction, or otherwise. FashionTIY is not responsible or liable for any harm to your computer system, loss of data, glitches, bugs, errors, delays, disruptions, or other harm that results from your access to or use of, inability to access or use, the Services, or any Content. You agree that FashionTIY is not liable for any damage or losses resulting directly or indirectly from any suspension of your account. We make no warranty that the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. No advice or information, whether oral or written, obtained from FashionTIY or through the Services, will create any warranty not expressly made herein.
## **Indemnity**
You agree to defend, indemnify, and hold harmless FashionTIY and its partners, and their officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Services, your violation of these Terms or any Content posted, published, transmitted or otherwise provided by you or on your behalf.
## **Limitation of Liability**
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FASHIONTIY AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (i) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (ii) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES, INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES; (iii) ANY CONTENT OBTAINED FROM THE SERVICES; (iv) ANY ITEMS SOLD OR PURCHASED THROUGH THE SERVICES; OR (v) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, WHETHER OR NOT FASHIONTIY HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. UNDER NO CIRCUMSTANCES WILL FASHIONTIY’S TOTAL LIABILITY TO YOU FROM ALL CAUSES OF ACTION AND UNDER ALL THEORIES OF LIABILITY EXCEED $50.
## **Waiver & Severability**
The failure of FashionTIY to enforce any right or provision of these Terms does not constitute a waiver of such right or provision. In the event that any provision of these Terms is held to be invalid or unenforceable (either by an arbitrator appointed pursuant to the terms of the “Dispute Resolution for Consumers” section below or by a court of competent jurisdiction, if you are accessing and using the Services on behalf of a company or other legal entity or timely opt out of arbitration as set forth below), the remaining provisions of these Terms will remain in full force and effect.
## **Assignment**
You may not assign or transfer these Terms, by operation of law or otherwise, without FashionTIY’s prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect. FashionTIY may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.
## **Notice**
Any notices or other communications provided by FashionTIY to you under these Terms, including those regarding modifications to these Terms, will be given by FashionTIY: (i) via email; or (ii) by posting to the Site. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.
## **Controlling Law**
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of HK.
## **Dispute Resolution for Commercial Entities**
If you are accessing and using the Services on behalf of a company or other legal entity, all claims, legal proceedings or litigation arising in connection with the Services will be brought solely in the state and federal courts located in Newark, Delaware, and you consent to the jurisdiction of and venue in such courts and waive any objection as to inconvenient forum.
## **Shipping**
FashionTIY ships from one main warehouse. However, depending on stock availability, some orders may be split into multiple orders at the discretion of FashionTIY. Thank you for your understanding. FashionTIY packs your orders with care and takes precautions to ensure that your items arrive unscathed. Nevertheless, we cannot guarantee items will not be mishandled during shipping. While under no obligation to cover damages that incur during shipping, we strive to maintain a good relationship with our users and will try to remediate the problem in a quick, satisfactory manner.
## **Disclaimer and Limitation of Liability**
Except as otherwise provided in the standard terms of sale that govern the same of each product on this App, this App, the products offered for sale on it, and the transactions conducted through it are provided by FashionTIY on an "as is" basis. FashionTIY makes no presentations or warranties of any kind, express or implied, as to the operation of the App or the information, content, materials, or products included on this App except as provided here to the full extent permissible by applicable law, FashionTIY disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, non-infringement, title, quiet enjoyment, data accuracy, and system integration. This site may include inaccuracies, mistakes, or typographical errors. FashionTIY does not warrant that the content will be uninterrupted or error-free. To the maximum extent permitted by law, FashionTIY will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, indirect incidental, punitive, exemplary, special, or consequential damages. To the maximum extent permitted by applicable law, FashionTIY's total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the aggregate the amount of fees actually paid by you to FashionTIY during the month immediately preceding the act allegedly giving rise to FashionTIY's liability.
## **Order Acceptance**
Please note that there may be certain orders that we are unable to accept and must cancel. FashionTIY reserves the right, at sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.
## **Order Cancellation**
The buyer can cancel orders freely within 48 hours after payment, for questions please contact our Support Center via . However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Service and Return policy comes into effect. For details, please refer to "Order and Payment"
## **Typographical Errors**
While FashionTIY strives to provide accurate product and pricing information, pricing or typographical errors may occur. FashionTIY cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, FashionTIY shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, FashionTIY may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
## **Pricing in Different Currencies**
The pricing of products sold by FashionTIY is based upon figures calculated in U.S. Dollars (US$). The price displayed on an individual product page, regardless of currency denomination, is the current price you are liable to pay to FashionTIY, excluding shipping.
## **Links**
This App may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that FashionTIY is not responsible for the operation of or content located on or through any such site.
## **Remedies**
You agree that FashionTIY's remedy at law for any actual or threatened breach of this Agreement would be inadequate and that FashionTIY shall be entitled to specific performance or injunctive relief, or both, in addition to any damages that FashionTIY may be legally entitled to recover, together with reasonable expenses of any form of dispute resolution, including, without limitation, attorneys' fees.
No right or remedy of FashionTIY shall be exclusive of any other, whether at law or in equity, including, without limitation, damages injunctive relief, attorneys' fees, and expenses. No instance of waiver by FashionTIY of its rights or remedies under these terms and conditions shall imply any obligation to grant any similar, future, or other waivers.
## **Customer Code of Conduct**
At FashionTIY we take pride in providing class-leading customer service and will do our best to resolve all issues to customer satisfaction. However, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members.
Unacceptable behavior directed towards Customer Service staff or FashionTIY may, for example, include any of the following:
* Aggressive, abusive, and threatening behaviors, including any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing; and unsubstantiated allegations.
* Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persisting despite reasonable and fair solutions being offered in accordance with our policies.
* Asking, expecting or demanding staff to breach established company policy guidelines, e.g. refund amount, time-frame, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures. By default, the refund amount cannot exceed the original order amount paid to FashionTIY.
* Repeatedly changing the nature (or focus) of a complaint or the desired outcome, part way, after a formal response has been provided.
* The excessive number of complaints compared to the total purchase value history.
For such behavior, complainants may be advised and formally notified of the following:
* Their language is considered offensive, abusive, threatening, and wholly unacceptable.
* They must refrain from using such language, intimidation, and threats.
* There will be no further exchange of correspondence on the matter if they persist with this behavior.
* FashionTIY reserves the right to no longer accept orders from the customer in the future without further notice.
## **Changes**
Notwithstanding the provision regarding changes to these Terms in the “Entire Agreement” section below, if FashionTIY changes this “Dispute Resolution for Consumers” section after the date you first accepted these Terms (or accepted any subsequent changes to these Terms), you may reject any such change by sending us written notice (including by email to ) within 30 days of the date such change became effective, as indicated in the “Last Updated” date above or in the date of FashionTIY’s email to you notifying you of such change. By rejecting any change, you are agreeing that you will arbitrate any Dispute between you and FashionTIY in accordance with the provisions of this “Dispute Resolution for Consumers” section as of the date you first accepted these Terms (or accepted any subsequent changes to these Terms).
## **Entire Agreement**
These Terms and the FashionTIY Rules are the entire and exclusive agreement between FashionTIY and you regarding the Services, and these Terms supersede and replace any prior agreements between FashionTIY and you regarding the Services. These Terms apply only to FashionTIY and you. These Terms are not intended to, and shall not, create any third-party beneficiary rights, except as expressly provided in these Terms.
We may revise these Terms from time to time. If we make any material changes to these Terms, we will notify you of such changes by posting them on the FashionTIY website or by sending you an email or other notification, and we will indicate when such changes will become effective. By continuing to access or use the Services after those revisions become effective, you agree to be bound by the revised Terms.
These Services are operated and provided by Yiwu Weitu Artcrafts Co Limited, Room 2105, YW2068, Trend Centre, 29-31 Cheung Lee Street, Chai Wan, HongKong. If you have any questions about these Terms, please contact us.
> If you have any questions feel free to send us a note at the FashionTIY app or email: . We want you to feel comfortable using the Services and will happily answer any questions you have.
{% hint style="info" %}
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of HK.
{% endhint %}
# Privacy Policy
Holding onto your private information is a serious responsibility, and we want you to know how we're handling it.
FashionTIY ("we" "us" or "our") values your privacy and takes a step to protect the privacy and security of information that you provide to us that either identifies you or could, when combined with other information, be used to identify you (“Personal Information"). FashionTIY complies with all applicable laws regarding your privacy. This Privacy Policy explains how and why we collect and use the Personal Information you provide to FashionTIY.
## **User Consent to FashionTIY’s Privacy Policy**
By accessing or otherwise using FashionTIY, you agree to the terms and conditions of this Privacy Policy. You expressly consent to the processing of your Personal Information and Anonymous Information according to this Privacy Policy.
Your Personal Information may be processed and stored in other countries (including the United States) where laws regarding processing of Personal Information may be less stringent than the laws in your country. Your Personal Information will not, however, be used or disclosed for purposes for which you have not given consent or which are not permitted under applicable law.
## **Collection of Information**
Personal Information that You Provide: In general, we collect Personal Information that you submit to us voluntarily through FashionTIY. We also collect information that you submit in the process of creating or editing your account and user profile on FashionTIY. For example, our registration and login process requires you to provide us with your name, valid email address and password of your choice. When you personalize your profile and use the features of FashionTIY, we will collect any information you voluntarily provide, and we may also request optional information to support your use of FashionTIY, such as your year of birth, gender, and other demographic information. We collect information in the form of the content that you submit during your use of FashionTIY, such as photos, ratings and other information you choose to submit. We may also collect information about you and your friends who use FashionTIY, from any social network you may have connected from, in order to provide you with a more personalized experience. When you purchase items, you will need to submit your credit card or other payment information, which we may collect and store, so that we can process your payment for the items. When you sign up for FashionTIY or engage in other activities that we make available on FashionTIY, we will collect the information designated along with such activity, which may include your contact information such as your address and phone number. We will also collect transactional information based on your activity on FashionTIY, such as buying, billing, and any other information you provide to purchase or ship items. If you choose to sign up to receive information about products or services that may be of interest to you, we will collect your email address and other related information.
FashionTIY may require you to submit additional personal information to authenticate yourself if we believe you are violating FashionTIY policies, such as identification or a utility bill to verify your address. If you do not wish to share such information with us, you will be unable to complete any further transactions on FashionTIY.
Personal Information from Other Sources: We may receive Personal Information about you from other sources with which you have registered, companies who we have partnered with (collectively, "Partners") or other third parties. We may associate this information with the other Personal Information we have collected about you.
E-mail and E-mail Addresses: If you send an e-mail to us, or fill out our "Feedback" form through FashionTIY, we will collect your e-mail address and the full content of your e-mail, including attached files, and other information you provide. We may use and display your full name and email address when you send an email notification to a friend through FashionTIY or the social network from which you have connected to FashionTIY (such as in an invitation, or when sharing your content). Additionally, we use your email address to contact you on behalf of your friends (such as when someone sends you a personal message) or notifications from a social network or other websites with whom you have registered to receive such notifications. We may use this e-mail address to contact you, for things such as notifications of limited edition shop sales and other related information. You may indicate your preference to stop receiving further promotional communications as further detailed below.
Information Collected Via Technology: As you use FashionTIY, certain information may also be passively collected and stored on our or our service providers’ server logs, including your Internet protocol address, browser type, type of device, operating system, and the address of the referring website. We may also place small data files on your computer or other devices. These data files may be cookies, pixel tags, Flash Cookies, Silverlight Cookies, or other local storage provided by your browser or associated applications ("Cookies"). We use these technologies to recognize you as a customer; customize FashionTIY Services, content, and advertising; measure promotional effectiveness; help ensure that your account security is not compromised; mitigate risk and prevent fraud, and to promote trust and safety across our site. We use Cookies and navigational data like Uniform Resource Locators (URL) to gather information regarding the date and time of your visit and the information for which you searched and viewed. In order to use our Services offered through FashionTIY, your web browser must accept Cookies. If you choose to disable Cookies, some aspects of FashionTIY may not work properly, and you may not be able to receive our Services. This type of information is collected to make FashionTIY and solutions more useful to you and to tailor the experience with FashionTIY to meet your special interests and needs.
We engage in remarketing to market our sites across the web. When a user visits our site, a cookie is placed on the user’s computer. Users with this cookie may be targeted across advertising networks to receive relevant advertisements. You may opt-out of this ad serving using the Network Advertising Initiative (NAI) opt-out page.
An "Internet protocol address" or "IP Address" is a number that is automatically assigned to your computer when you use the Internet. In some cases your IP Address stays the same from browser session to browser session; but if you use a consumer internet access provider, your IP Address probably varies from session to session. We, or our service providers, may track your IP Address when you access FashionTIY to assist with ad targeting.
## **Use and Disclosure of Information**
Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent for marketing purposes the Personal Information that we collect with third parties unless you ask or authorize us to do so.
In general, Personal Information you submit to us is used by us to provide you access to FashionTIY; to improve FashionTIY; to respond to your emails and other feedback; to provide customer service; to send you alerts, updates, administrative messages and otherwise facilitate your use of, and our administration and operation of, our Services; to monitor and analyze usage and trends; to resolve disputes; to better tailor the features, performance, and support of FashionTIY; collect fees; to offer you additional information, opportunities, promotions and functionality from us, our partners or our advertisers at your request; and for any other purpose for which the information was identified at the time of collection. Additionally, we do share your content preferences and other information with the social network with which you have connected to FashionTIY, along with those companies and persons you have asked us to share your information with.
We may provide your Personal Information to third-party service providers who work on behalf of or with us to provide some of the services and features of FashionTIY and to help us communicate with you. Examples of such services include sending email, analyzing data, providing marketing assistance, processing payments (including credit card payments), and providing customer service. We require our third-party service providers to agree not to use such information except as necessary to provide the relevant services to us. We may share some or all of your Personal Information (other than credit card information) with Merchants whose items you have purchased for their commercial purposes and to provision the item. If you do not want us to use or disclose Personal Information collected about you in the manner identified in this Privacy Policy, do not use FashionTIY. We share information only with companies that have also committed to compliance with the GDPR and bind each of those companies via a Data Privacy Agreement to provide you with substantially equivalent privacy and security protections as those that FashionTIY provides to you. FashionTIY may be liable for any onward transfers of your Personal Information in violation of our commitments to you pursuant to this Privacy Policy, the Privacy Shield Frameworks or GDPR.
Additionally, we may create Anonymous Information records from Personal Information by excluding information (such as your name) that would otherwise make the Anonymous Information personally identifiable to you. Generally, we aggregate this information and use it in statistical analysis to help us analyze patterns in the use of FashionTIY. This Privacy Policy does not limit our use or disclosure of any Anonymous Information in any way, and we reserve the right to use and disclose Anonymous Information to our partners, advertisers and other third parties in our discretion.
We may share some or all of your Personal Information with FashionTIY affiliated companies that are under a common control, in which case we will require them, via the written contract, to honor this Privacy Policy.
In the event we go through a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge that such transfers may occur and are permitted by this Privacy Policy and that any acquirer of ours or that acquirer’s assets may continue to process your Personal Information as set forth in this Privacy Policy.
By using FashionTIY and providing us with your Personal Information, you understand and agree that we may disclose your Personal Information if we believe in good faith that such disclosure is necessary to: (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce the FashionTIY Terms, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect the rights, property or safety of FashionTIY, its users, and the public. You hereby consent to us sharing your Personal Information under the circumstances described herein.
FashionTIY may also be required to disclose an individual’s Personal Information in response to a lawful request by government officials, including to satisfy law enforcement or national security requirements.
Third Party Sites and Advertising: FashionTIY may contain links to other websites. Please be aware that we are not responsible for the privacy practices or the content of such other websites. We encourage our users to read the privacy statements of each and every website they visit. This Privacy Policy applies solely to information collected by us through FashionTIY and does not apply to these third-party websites. The ability to access information of third parties from FashionTIY, or links to other websites or locations, is for your convenience and does not signify our endorsement of such third-parties, their products, their services, other websites, locations or their content.
Your Choices Regarding Your Personal Information: We offer you choices regarding the collection, use, and sharing of your Personal Information. You have a right at any time to stop us from contacting you for marketing purposes. When you receive promotional communications from us, you may indicate a preference to stop receiving further promotional communications from us and you will have the opportunity to "opt-out" by following the unsubscribe instructions provided in the promotional e-mail you receive or by contacting us.
Despite your indicated email marketing preferences, we may send you administrative emails regarding FashionTIY, including, for example, administrative and transactional confirmations, and notices of updates to our Privacy Policy.
You have the right to request a copy of the Personal Information that we hold about you. If you would like a copy of some or all of your Personal Information, please contact us. We may charge a reasonable fee for this service. We want to make sure that your information is accurate and up-to-date. You may ask us to correct or remove information which you think is inaccurate. You may change any of your profile information by editing it in the profile settings page. You may ask us to stop processing your information or delete your information by contacting us, please contact us. We will delete that information within a commercially reasonable period of time unless prevented from doing so by applicable law.
## **Regarding Residents of the European Union & GDPR**
FashionTIY complies with all applicable privacy laws and regulations that apply to residents of the EU. Residents of the European Union (“EU”) may only use our Services after providing FashionTIY you are freely given, informed consent for FashionTIY to collect, transfer, store, and share your Personal Data, as that term is defined in the EU’s General Data Protection Regulation (“GDPR”).
FashionTIY complies with the EU GDPR and makes it easy for EU residents to exercise their rights described in that regulation. The purposes for which FashionTIY collects your Personal Information, which is defined in the GDPR as Personal Data, the categories and specific types of Personal Data we collect and our practices and policies regarding your Personal Data are described in this Privacy Policy. As discussed throughout this Privacy Policy, FashionTIY makes it easy for you to access, correct, delete, or demand deletion of your Personal Data. You may object to our processing of your Personal data by emailing us, although if you prohibit our processing, it may make some of our Services either impossible to offer or less useful. Any of those requests should be sent to . Should you ever wish to leave FashionTIY and take an electronic copy of the Personal Data and information we have collected about you, you may make that request at .
## **Privacy Shield Frameworks**
FashionTIY complies with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information transferred from European Union and Switzerland to the United States, respectively. If there is any conflict between the terms of this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.
With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, FashionTIY is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.
You have the right to obtain our confirmation of whether we maintain personal information relating to you. Upon request, we will provide you with access to the personal information that we hold about you. You may also correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct their query to . If requested to remove data, we will respond within a reasonable timeframe.
Your right to access your Personal Information may be restricted in exceptional circumstances, including, but not limited to, when the burden or expense of providing this access would be disproportionate to the risks to your privacy in the case in question, or when the rights of persons other than you would be violated by the provision of such access. If we determine that your access should be restricted in a particular instance, we will provide you with an explanation of our determination and respond to any inquiries you may have.
We will also provide an individual opt-out or opt-in choice before we share their Personal Information with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To limit the use and disclosure of your personal information, please submit a written request to .
FashionTIY’s accountability for Personal Information that it receives under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, FashionTIY remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the Principles unless FashionTIY proves that it is not responsible for the event giving rise to the damage.
In compliance with the Privacy Shield Principles, FashionTIY commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to Privacy Shield.
If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms.
## **Regarding Children**
No matter where they live, children under the age of 13 are not permitted to use FashionTIY and we do not intentionally collect or maintain Personal Information from those who are under 13 years old. Protecting the privacy of children is very important to us. Thus, if we obtain actual knowledge that a user is under 13, we will take steps to remove that user's Personal Information permanently from our databases. We recommend that children between the ages of 13 and 18 obtain their parent’s permission before submitting information over the internet.
Children who reside in some countries in the EU may be prohibited by law from using services such as FashionTIY until they are older than 13 years of age. In some countries the age that you may be able to use our service may be 14, 15 or 16 years of age. By using FashionTIY, you are either (i)\_representing that you are at least 18 years old; (ii) that you are at least 13 years old and have a parent’s or guardian’s permission to use FashionTIY; or (iii) if you reside in an EU country with an older age of consent that you are at least the appropriate number of years old and have a parent’s or guardians permission to use FashionTIY.
## **Feedback**
If you provide feedback to us, we may use and disclose such feedback for any purpose, provided we do not associate such feedback with your Personal Information. We will collect any information contained in such feedback and will treat the Personal Information in it in accordance with this Privacy Policy. You agree that any such comments and any email we receive becomes our property. We may use feedback for marketing purposes or to add to or modify our services without paying any royalties or other compensation to you.
## **Security**
We are committed to protecting the security of your Personal Information. We use a variety of industry-standard security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure. Even though we have taken significant steps to protect your Personal Information, you acknowledge that no company, including us, can fully eliminate security risks associated with Personal Information.
### Delete Account
We'll be sorry to see you go. If you ask us to delete your membership account, because we won't have details of your orders, communication history, or contact details anymore, any future queries will not be restored, and you cannot log in again. Please make a decision carefully.
Just so you know, when you delete your account, you will...
Lose your daily updates on new products\
Lose your VIP and Coupon service\
Lose your shopping cart\
Lose your order history\
Lose your address book\
Erase all your personal information
After careful consideration, if you still want to delete the membership account, please contact our service email at and there is a service representative who will handle it for you.
## **Contact and Revisions**
If you have questions or concerns about our Privacy Policy, please contact us. If you are a resident of the EU and wish to exercise your rights pursuant to GDPR, please contact us.
This Privacy Policy is subject to occasional revision at our discretion, and if we make any substantial changes in the way we use your Personal Information, we will post an alert on this page and send an email to registered users. If you object to any such changes, you must cease using FashionTIY. Continued use of FashionTIY following notice of any such changes shall indicate your acknowledgment of such changes and agreement to be bound by the terms and conditions of such changes.
# Cookie Usage Statement
FashionTIY uses cookies. By using the website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
## What is cookies
Cookies are files, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server.
Cookies can be used by web servers to identity and track users as they navigate different pages on a website, and to identify users returning to a website.
Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
## Cookies on FashionTIY
We use both session cookies and persistent cookies on the website.
## How we use cookies
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies. The cookies used on the website include those which are strictly necessary cookies for access and navigation, cookies that track usage (performance cookies), remember your choices (functionality cookies), and cookies that provide you with targeted content or advertising
We may use the information we obtain from your use of our cookies for the following purposes:
1\. to recognised your computer when you visit the website\
2\. to track you as you navigate the website, and to enable the use of any e-commerce facilities\
3\. to improve the website’s usability\
4\. to analyse the use of the website\
5\. in the administration of the website
When you use the website, you may also be sent third party cookies.
Our advertisers and service providers may send you cookies. They may use the information they obtain from your use of their cookies:
1\. to track your browser across multiple websites\
2\. to build a profile of your web surfing\
3\. to target advertisements which may be of particular interest to you.
## Blocking cookies
Most browsers allow you to refuse to accept cookies. For example:
1\. in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector;\
2\. in Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box.\
3\. in Google Chrome you can adjust your cookie permissions by clicking “Options”, “Under the hood”, Content Settings in the “Privacy” section. Click on the Cookies tab in the Content Settings.\
4\. in Safari you can block cookies by clicking “Preferences”, selecting the “Privacy” tab and “Block cookies”.
Blocking all cookies will, however, have a negative impact upon the usability of many websites. If you block cookies, you may not be able to use certain features on the website (log on, access content, use search functions).
## Deleting cookies
You can also delete cookies already stored on your computer:
1\. in Internet Explorer, you must manually delete cookie files;\
2\. in Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you “clear private data” (this setting can be changed by clicking “Tools”, “Options” and “Settings” in the “Private Data” box) and then clicking “Clear private data” in the “Tools” menu.\
3\. in Google Chrome you can adjust your cookie permissions by clicking “Options”, “Under the hood”, Content Settings in the “Privacy” section. Click on the Cookies tab in the Content Settings.\
4\. in Safari you can delete cookies by clicking “Preferences”, selecting the “Privacy” tab and “Remove All Website Data”.
Obviously, doing this may have a negative impact on the usability of many websites.
## Contact us
If you have any questions or comments about this Notice, or if you would like us to update information we have about you or your preferences, [please contact us](/help/how-to-contact-us).
# About Products
The Questions and Answers you may care about products in FashionTIY.
## About Packaging
All items will be separately packaged. Each product packaging will be labeled with a corresponding label, so that you can conveniently check with the distribution list.
## About Fading Of Fashions
The greatest advantage of fashion jewelry is rich style and low price. Shiny can be maintained appropriately if used properly. The following tips will help you to keep it:
* Avoid Chemicals and water
* Avoid sweat
* Take it off while sleeping
* Clean with soft cloth
* Sealed and separate Storage
## About Color Difference
All pictures were taken in kind, nevertheless, the slight color difference is unavoidable due to shooting or light exposure, or display factors, it is not quality issue, please in kind prevail.
## About Size
* Please refer to the size chart attached to select the size. Do not select directly according to your habits.
* The size may have a 2-3cm error due to manual measurement. Please note in advance.
* Children's clothing size on our platform is unified according to age. For specific measures, please refer to the size guide attached in product details.
Here is the[ Size Guide](https://docs.fashiontiy.com/business/size-chart-guide) for you.
## About Quality
All goods will be inspected at least twice by quality control inspectors before shipment. We can confirm that every product is brand new and never tried on.
The following situations cannot be regarded as a quality issue:
* Slight stain or dust which can be removed by washing
* Short thread ends
* Wrinkles due to folding and packaging
If you need some help about quality, just [contact us](https://docs.fashiontiy.com/help/how-to-contact-us).
# Fit & Size Chart Guide
This Size Chart Guide will help you find the best fit!
Most products have their own size guide in FashionTIY. You can easily find them when browsing products.
> Please read each style’s Product Description before purchase.
## How to take your measurements?
Here is a guide on [how to take your measurements](https://docs.fashiontiy.com/business/size-chart-guide/measure-size).
## Where is the size guide displayed on the PC and Mobile App?
### 1.Size guide on the PC
For example, the products:
You can find the size guide here:
### 2.Size guide on the Mobile
> If you can’t find the size guide for some products, please feel free to [contact us](https://docs.fashiontiy.com/help/how-to-contact-us).
## International Size Guide
Different countries and regions have their own size standards, Below is the approximate size chart for your reference:
{% hint style="warning" %}
Please note that these size charts are for reference only and can help you find the right size. The size may differ notably between different clothing manufacturers and brands.
{% endhint %}
### Size: F = One Size fits all
The products with the "Size: F" means fit in all instances.
> Attention: It is not meaning of "Everyone fits the mold ".
### Clothing Size Guide
The clothing of women / men / children have their own standards.
#### 1.Women clothing (dresses, jackets, coats, blouses, and sweaters)
#### 2.Men clothing
#### 3.Children clothing
### Shoe Size Guide
#### 1. Women’s shoe
#### 2. Men's shoe
#### 3. Children shoe
# Measure The Right Size
This is a guide on how to take your measurements.
As an excellent wholesaler, it is very important to understand the correct measurement method.
## Standard Measurements
Stand with your back straight in front of a mirror, to make sure that you measure correctly and that the tape measure is kept level.
> To find your correct size, use a tape measure and take these measurements.
### **1. BAND AND BUST**
Measure under your armpits, around your shoulder blades, and over the fullest part of your bust. Don’t pull the tape measure too hard. For fitting a bra, you also need the measurement just under your bust.
### **2. WAIST**
Measure around your natural waistline. This is the narrow part of your waist, about an inch above your navel. Relax and breath out before you measure.
### **3. HIP**
The hip should be measured around its fullest part (about 8 inch. below your waist).
### **4. INSEAM**
This is the measurement from your ankle to your groin, when you stand with your legs straight. If possible, ask a friend to help you. This can also be measured on a pair of pants with the proper length.
# Coupons & Discount
The coupon is the only way to enjoy discounts in FashionTIY
## What type of coupon does FashionTIY offer?
FashionTIY currently offers two types of coupons:
### 1.Amount deduction coupon
For example: **$5 OFF WHEN ORDER>$100**, it means a $200 order will eventually pay $195.
> In most cases, the coupons you use are of this type
### 2.Discount coupon
For example: **5% OFF WHEN ORDER>$100**, it means a $200 order will eventually pay $190.
## Where can I find the coupons?
1. We often provide the coupons for specific activities, such as the Christmas sale or new year sale. You can find the coupon code here.
2. VIP Membership can automatically get multiple coupons every month.
3. In case of agreement with you, we may use specific coupons to make up for your losses when after sale.
**Attention**: You usually only get the COUPON CODE(for example: wholesale15), which needs you to apply it for coupon in FashionTIY.
> You can click "Account" - "Coupons" - "APPLY A COUPON" and enter the CODE to get the coupon on APP or PC.
## How to use the coupons?
Actually the system will automatically select the best coupon for you in the shopping cart. You don’t need to care anything about coupons.
The following is the basic rules of coupons:
* The shopping cart is the only place where you can use your coupons.
* Only one coupon can be used per order
* The coupons are only valid for the total amount of the products, excluding the shipping fee.
# Order and Payment
FAQs about order and payments you need to know in FashionTIY. Please read it before you pay. When you pay for the order, it will be deemed to accept our payment policy.
## How to place an order and pay?
Our products are sourced from all manufacturers that have contracted to cooperate. Although we have work hard to supervise and check the quality, each buyer has different requirements for quality, so before you place a larger order, please place a samaller order first to ensure that the product quality and delivery cycle are within your expectation.
You can place your order on App([Android](https://play.google.com/store/apps/details?id=com.faws.fawholesale) / [iOS](https://itunes.apple.com/app/id1146321418)) or [Website](https://fashiontiy.com/).
There are three steps to cpmplete an order:
### STEP-1: Filling in correct Receiving Information
Please make sure to provide a complete consignee name, accurate delivery address, and telephone number to ensure package safe and in time delivery.
{% hint style="warning" %}
Avoid abbreviation in your name. For example, the name should be "Harry Potter", not "Harry P".
{% endhint %}
### STEP-2: Choosing the shipping method
We support different logistics methods for different countries. Please choose the one that suits you best according to the delivery cycle range and shipping cost.
{% hint style="warning" %}
Please note that many logistics companies currently do not support delivery to addresses with "P.O.BOX". So, in order for your package delivered in time, please do not use this type of address.
{% endhint %}
You can choose the shipping method according to your actual needs, And the shipping fee will be calculated for you automatically.
### STEP-3: Pay the order with Credit Card or PayPal
Our payment system is supported by [Stripe](https://www.stripe.com/) and [PayPal](https://www.paypal.com/), just like Facebook/Amazon/Wish. So please rest assured that your payment is absolutely safe.
FashionTIY supports almost all common payment methods:
* Credit Card payment, including MasterCard / Visa / JCB / AMEX /Discover and other mainstream credit cards.
* PayPal payment.
* Apple Pay (Only for iPhone/iPad)
A confirmation email will be sent to you once the order is successfully paid.
{% hint style="warning" %}
Your order should be paid within **24 hours**, or the system will automatically close it.
{% endhint %}
> FashionTIY payment system is the same as Facebook/Amazon/Wish and other many platforms, our payment is supported by [Stripe](https://stripe.com/) to ensure enough safety of your fund account. Visit Stripe Support for more details.
{% hint style="warning" %}
FashionTIY does not have any authority to hold and deal with the payment issue of your credit card or PayPal. Therefore, you should complete the payment by yourself. If any issues arise regarding your credit card transaction, please contact your credit card company for assistance. We cannot take any responsibility for any credit card payment issues.
{% endhint %}
## Order processing and shipping tracking
After you place orders and payment, all packages will be sent to the logistics center after sorting, quality inspection, packaging, and sealing.
Since the products come from different warehouses and suppliers, according to the actual situation of the products you purchase, you may encounter the following problems:
* Your order may be canceled by the system
* Your order may be out of stock
* Your order processing time may be more than 8 working days
* Your order may be sent out in batches/packages
{% hint style="warning" %}
According to different products quantity and different suppliers, the time of order processing will be different.
{% endhint %}
## Cancel order or order be canceled
Usually, the order can be canceled for free within 24 hours after you paid successfully, and the money will be returned according to the method you paid.
* Orders can be canceled for free within 24 hours after payment and a full refund.
* Orders can be canceled within 24－72 hours after payment, but need to pay 30% processing fees.
* Orders cannot be canceled over 72 hours after payment or have been shipped.
{% hint style="danger" %}
When the system detects that your order has payment risk and the possibility of credit card fraudulent use, the system may automatically close orders to avoid the Payer's accidental loss. If you find that there is a misjudgment in the system, please contact us via Online Chat in the FashionTIY app or website.
{% endhint %}
## Out of stock or damaged
There are the following reasons for some products out of stock or damaged:
* The out-of-stock of warehouses or suppliers.
* Found products lack part, damaged or defective during the quality inspection process.
We usually deal with it as follows when your product is out of stock:
* Try to restock for you
* Redeem the corresponding amount of Credit Coupon according to the order requirements
* Contact you to exchange other products according to the order requirements
* Direct refund for damaged products (after receipt of evidence such as photos)
## Order processing timeout
Your order will normally be delivered to the logistics center for shipping within 2-8 working days after payment. The time is based on working days, weekends or holidays will be postponed.
Please note that the order processing time cycle will be extended when you encounter the following situations:
* The products in your order are out of stock or damaged, and we usually need extra time to deal with them.
* The quantity and types of products in your order are too large, we need more time for quality inspection and packaging.
* The processing of the order will also be delayed if you cannot be contacted due to some special circumstances.
## Products shipment in batches/packages
Your product will usually be shipped in the same package, but there are some special circumstances:
* When the quantity of products is large, reasonable package splitting will help you reduce a lot of tax expenses.
* When your order contains special products, such as liquids /electronic products, these products cannot be shipped by air cargo and need to be split packages to different logistics methods.
* When some products in your order are out of stock or quality, we may send your packages into multiple batches to avoid the situation that the package cannot be shipped on time due to some product anomaly.
# Wire Transfer
Your order will get a 4%-5% payment reduction via wire transfer.
Why Wire Transfer?
**You will directly receive a 4%-5% payment reduction.**
Taking PayPal as an example, when you pay us US$1000 through PayPal, PayPal will charge a service fee of 4%-5% (about $50) of the total amount, which forces us to increase the wholesale price.
Fortunately, if you pay via wire transfer now, we will deduct this $50 for you. This is equivalent to you only need to transfer US$950 to us.
> The reduction ratio may be different, please contact us or refer to the order amount displayed by the system.
## Payment Account
Bank Name: **JPMorgan Chase Bank N.A., Hong Kong Branch**
Bank Address: **18/F, 20/F, 22-29/F, CHATER HOUSE, 8 CONNAUGHT ROAD CENTRAL, HONG KONG**
Zip Code: **999077**
Country/Region: **Hong Kong**
SWIFT/BIC Code: **CHASHKHH** (CHASHKHHXXX \* If 11 characters are required)
Account Number: **63007907482**
Account Name: **Yiwu Ting Xiao E-commerce Firm**
> \* If the account name is too long, you can continue filling it into the address field.
Type of Account: **Business Account**
Bank Code: **007**
## **Bank Wire Transfer**
**Bank Wire Transfer is only recommended for those with experience.**
> Not recommended: Bank wire transfers are cumbersome to use and not newbie-friendly. Compared with Wise, it often requires higher fees.
>
> Please note that we settle accounts in US dollars. When making the transfer, please ensure that the funds are received in US dollars.
## Wise: Recommend
Wise is usually considered the best alternative tool for Bank Wire Transfer.
You can complete credit card, debit card, bank ACH, wire transfer and other payments through Wise just like PayPal.
Compared with bank wire transfer, wise can save you up to 50%-80% in service fees.
How to use Wise:
### Step1: Just register a Wise account for Free
You can visit wise.com or download the wise app to complete the registration.
### Step2: Add our payment account to your recipients
> This is only required for the first payment to us.
Attention: Please carefully check whether the account information you filled in is correct. Any errors may result in payment failure.
### Step3: Make a payment to us
> Please note that we settle accounts in US dollars. When making the transfer, please ensure that the funds are received in US dollars.
### Step4: Send the receipt to us by Live Chat
After we receive the payment, we will modify your order status to Paid based on the receipt you provided.
> Different countries have different payment arrival times, which may take 1-3 business days.
>
> We usually confirm your order within 12 hours after payment is received.
>
> If you have any questions, please contact us for assistance via live chat at any time.
# Customs Clearance and Duties
Please read the following statement carefully. Payment for the order will signify your agreement or acceptance of the following statement.
## Why do you need to pay customs duties?
Our warehouses are located in China, so when you wholesale in FashionTIY, the packages will be shipped to you via DHL/UPS/FedEx/SeaCargo/AirCargo from China.
Customs of various countries usually require that goods shipped from other countries need to pay duty or taxes based on certain considerations, the specific amount can only be determined by the customs of each country.
{% hint style="warning" %}
The amount you pay in FashionTIY only includes the products price and the corresponding freight, excluding customs duties.
{% endhint %}
Here is [a guide from DHL](https://www.dhl.com/en/express/customs_support/duties_taxes.html), you can read it for more information.
## Personal Tax ID or Corporate Tax number
Please fill in your Tax ID or VAT number (Business Number in Canada) and Business Name when making payment. The customs will withhold customs duties based on it, so you are responsible for confirming that it is correct.
If you do not have a Tax ID or VAT number, please fill in your ID number or Passport Number. In most countries, this has the same effect as a Tax ID.
## How to pay customs duties
When the package arrives at your country, the local customs or logistics company will notify you by phone or email to pay customs duties. The notification will state the exact amount of customs duties.
Please complete the payment according to the notification you received.
After payment, the logistics company will continue to deliver the package to you.
## Package delivery time
You need to pay customs duties within 7 days of receiving the notification. The time waiting for you to pay customs duties will not be included in the order delivery time.
If you fail to pay customs duties on time, it will be deemed to have refused to pay customs duties by the local customs.
## After-sales and disputes
FashionTIY only provides after-sales service for orders that have paid customs duties. Please click [here](https://docs.fashiontiy.com/business/replacement-or-refund) for after-sales service.
**1.** Refusal to pay customs duties will result in the package being unable to be delivered or being destroyed by the local customs. You will voluntarily bear all losses and liabilities. FashionTIY will not refund you for this reason, and you will lose the right to apply for after-sales service to FashionTIY.
**2.** FashionTIY will not accept any form of payment disputes for orders that have not been delivered due to refusal to pay customs duties.
# Shipping And Tracking
FashionTIY provides flexible shipping methods to help you save freight or time.
## Order handling time
After orders are paid, the warehouse department generally takes **3-6 working days** *(Affected by hot-sales season or public holidays, the processing time may be extended to 5-10 working days)* for quality inspection, packaging, and then delivery to the logistics center for shipment.
## Shipping methods
As a factory wholesale platform, in order to help customers obtain more cost-effective shipping services, FashionTIY provides customers in North America, Europe, and other countries and regions with flexible shipping methods, including DHL, UPS, FedEx, Air Cargo, Sea Cargo, USPS, DHL e-commerce, etc.
Before placing an order, you will see all available shipping methods, the corresponding shipping time, and the freight for each shipping method. Generally, faster shipping time corresponds to a higher freight rate, you can choose it according to your needs.
{% hint style="danger" %}
DHL, UPS, FedEx, Air Cargo, Sea Cargo do not support shipping addresses with "P.O.BOX" or "BOX". If you choose the above shipping method, please be sure to fill in the accurate shipping address.
{% endhint %}
## Shipping time
Affected by Covid-19, the international logistics shipping time has been extended more than usual, and the freight rates of logistics companies have been at a relatively high level, which has become a common problem in the world.
Each shipping method corresponds to a different shipping time, and the logistics company will deliver the package within the time agreed upon by the current shipping method.
The shipping method you choose means that you agree to or accept the shipping time required for that shipping method.
{% hint style="danger" %}
In case of irresistible factors (bad weather, shipping congestion, special festivals, etc.) the shipping time may be postponed correspondingly. This should not be your reason for after-sales or disputes about the order.
{% endhint %}
> During major holidays such as Christmas, order processing and delivery time will be forced to be extended accordingly. In order not to affect your sales, it is recommended that you arrange your purchase plan in advance.
## Tracking your packages
We provide complete and timely logistics information tracking for all orders in FashionTIY.
{% hint style="success" %}
Only the packages that have been packaged and sent to logistics companies can be tracked logistics information.
{% endhint %}
You can track the orders on the App ([Android](https://play.google.com/store/apps/details?id=com.faws.fawholesale) / [iOS](https://itunes.apple.com/app/id1146321418)) or [Website](https://www.fashiontiy.com).
### App
You can find it following the steps:
"Account"-> "Orders" -> Your order -> Your packages ->Tracking
### PC
Login in Account -> "Order History" ->Your order -> Your packages ->Tracking
# Sea Cargo Shipping
Step-by-Step Guide to Sea Cargo Shipping.
Sea cargo, also known as ocean freight, is the transportation of goods by sea using cargo ships. It's a common and cost-effective way to move large quantities of goods, especially over long distances and for international trade.
Here on FashionTIY, we offer our partners Door-to-Door delivery service (also called as DDP service), which refers to pick up and deliver the items at the designated places with all duties and taxes included.
### ORDER PROCESSING
4-6 business days
### SEA CARGO SHIPPING
Using the U.S. as an example:
1. Fast Option: 12-15 business days arrive at the destination port after sailing
2. Economy Option: 15-20 business days arrive at the destination port after sailing
### LAST MILE DELIVERY
3-7 business days
{% hint style="info" %}
**For transportation plans in more countries, contact us for customization.**
{% endhint %}
# After-Sales Service
We try our best to ensure that the products you purchase can meet your requirements with strict quality control and careful packaging, but it is always impossible to be 100% satisfied.
We make it easy for everyone to return and refund. The following is some questions you want to know:
## How long do I have before requesting after-sales service?
We provide **7 days** of after-sales service for all orders.
{% hint style="danger" %}
**Starting with the date you sign for the order or the delivery date provided by the logistics company. You will no longer enjoy after-sales service 7 days after the order is delivered or signed.**
{% endhint %}
## Situations are covered by after-sales service
Following are some practical examples of what is covered by after-sales service:
**Situation:** Some products you purchased in FashionTIY have quality problems or are broken within shipping？
**Answers:** In most cases, we will refund you the products in full.
**Situation:** You did not receive your package？
**Answers:** In most cases, we will help you track the package at first. If it is determined that the package has been lost, we will refund the full amount for you.
**Situation:** Some products do have not enough quantity
**Answers:** In most cases, we will refund you the missing products in full.
{% hint style="warning" %}
Limited to inventory or the production cycle of the factory, some products may be temporarily out of stock. Normally, we will automatically refund these items for you, it's also free. If you can't accept it, please contact us or remarks when placing an order.
{% endhint %}
## Situations are not covered by after-sales service
Due to the high cost of international logistics and customs duties, the refund is not covered by after-sales service when meeting the following situations：
* Don't like the products received or think the quality is not satisfactory.
* The wrong size or color was selected.
* The shipping address filled in by the customer is inaccurate, resulting in the logistics company being unable to deliver the package or the package being lost.
* The consignee's phone is always unanswered, and cannot get in touch via email, phone, social media, etc., resulting in the logistics company being unable to deliver the package or the package being lost.
* The customer's failure to cooperate with customs clearance causes the package to be destroyed by the customs.
* The customer requested that the package be placed in the garage or outside the door, causing the package to be lost.
{% hint style="danger" %}
*For non-quality problems or quality problems without valid evidence, we will not accept returns in any way.*
*Note: The warehouse department cannot accept any packages that are subject to shipping and customs duties or packages that are returned without negotiation.*
{% endhint %}
## How can I request a refund?
There are two ways for you to request a refund for your order:
### Request a refund on App
So far, we have only provided an after-sales function in the app(Android/iOS). PC is not supported for now. You can request a refund by yourself on the mobile phone.
### Request a refund by customer service
If your situation is more complicated, please contact us via Online Chat.
# Disputes
FashionTIY do not accept any disputes without communication.
Please note that when your order is lost or damaged, please contact us first via email or online chat for after-sales service.
When you place an order, it means that you have agreed to the following terms by default:
* Affected by COVID-19, currently, DHL, FedEx, UPS, etc. implement contactless delivery. The courier will call you in advance and the package may be placed at the door, hallway, or garage. Please pay attention to answering the phone in order to receive the package in time. If the package is lost because your phone cannot be connected, you will voluntarily bear all losses and liabilities.
* If consignee information is inaccurate or incomplete, the package will be destroyed by the logistics company or customs because it cannot be delivered, and you will voluntarily bear all losses and liabilities.
* When your package arrives at customs, it is likely to be levied a certain percentage of tariffs. If your package is returned or destroyed due to unpaid duty, you will voluntarily bear all losses and liabilities.
* Please avoid using the delivery address with "P.O.BOX". If the package cannot be delivered due to this, you will voluntarily bear all the losses and liabilities.
* If you haven't received the package for a long time, please contact us first, and we will actively cooperate with you to track the package. If the logistics company lost your package, we will refund you and make a claim to them. However, if the package is not lost and still in transit after checking with the logistics company, you will voluntarily wait and waive the right to dispute.
* If your credit card or Paypal is stolen by others and paid the order, please contact us immediately to close the order to avoid property loss.
* We cannot accept any free after-sales service requests that exceed 7 days after the package is delivered and the resulting payment disputes.
# FashionTIY Reviews
You can find the reviews of FashionTIY in Google Play Reviews or App Store Reviews.
## Where can I find the reviews of FashionTIY?
Dear friends:
You can find the reviews of FashionTIY in [Google Play Reviews](https://play.google.com/store/apps/details?id=com.faws.fawholesale\&hl=en_US)
[ ](https://play.google.com/store/apps/details?id=com.faws.fawholesale\&hl=en_US)or [App Store Reviews](https://apps.apple.com/us/app/fashiontiy/id1146321418).
As of December 2021, we have received about 2600 comments in total. The overall score has been floating between **4.6-4.9**.
{% hint style="success" %}
FashionTIY values every review you make, whether it is positive or negative.
{% endhint %}
{% hint style="warning" %}
Recently, when we tried to contact the friends who gave a negative review to solve their problems, we found that many people did not register an account in FashionTIY or provided the wrong contact information for us. Most of those reviews are suspected of malicious competition from our competitors. We have reported this situation to Google and Apple. We hope those reviews will not interfere with your fair judgment.
{% endhint %}
## How does FashionTIY handle negative reviews?
We usually respond to all positive and negative reviews. When we find a negative review, we will do the following:
* Reply to your negative review in time.
* If your review is related to after-sales, we will arrange a special customer service to contact you to solve your problems.
**Every voice in review will get the response timely.**
{% hint style="success" %}
In fact, when you encounter problems when using FashionTIY's services, contacting our customer service will be the fastest and most convenient solution.
{% endhint %}
Thanks a lot for the negative reviews given by the wholesalers. Your criticism made us aware of our shortcomings and gave us the impetus and reason to continue our efforts.
Thanks also for more positive reviews. Meeting your needs is our greatest happiness.
Keeping you 100% satisfied has always been the biggest goal of our customer service, just [contact us](/help/how-to-contact-us).
# FAQ
Frequently asked questions about FashionTIY
## What is FashionTIY?
You can find the answer of who we are, what we do, and why wholesale in FashionTIY?
{% content-ref url="/pages/-LTyyITwK4VlR1Yn88aR" %}
[What is FashionTIY](/)
{% endcontent-ref %}
## Guide for new users
User guide for new users of FashionTIY:
{% content-ref url="/pages/-LU-8gfqtCAtEXUg3Jc1" %}
[Getting Started](/getting-started)
{% endcontent-ref %}
## Terms\&Privacy
The terms & privacy you need to know:
{% content-ref url="/pages/-L\_qL4W6CvEX6\_xwR0tw" %}
[Terms and Conditions](/terms-and-privacy/terms-and-conditions)
{% endcontent-ref %}
{% content-ref url="/pages/-L\_qLBA\_AU4g35jdW7jU" %}
[Privacy Policy](/terms-and-privacy/privacy-policy)
{% endcontent-ref %}
{% content-ref url="/pages/-M6TlX1vvW9wImkmSQre" %}
[Cookie Usage Statement](/terms-and-privacy/cookie-usage-statement)
{% endcontent-ref %}
## FAQ of products
You can find the answer about size guide, quality of products in FashionTIY:
{% content-ref url="/pages/-LU-WPeOon2NLKD9zJCB" %}
[Fit & Size Chart Guide](/business/size-chart-guide)
{% endcontent-ref %}
{% content-ref url="/pages/-Le605wN04niqeg9m1rG" %}
[About Products](/business/faq-about-products)
{% endcontent-ref %}
## **Discount & Coupons**
{% content-ref url="/pages/-M0Xt9EPIzLsUv5k8UV8" %}
[Coupons & Discount](/business/coupons)
{% endcontent-ref %}
## **FAQ of Order**
You can find the answer about placing order, shipping and tracking, return and refund, and duties\&taxes here:
{% content-ref url="/pages/-LU-HmppkK3cy27Hhjlz" %}
[Order and Payment](/business/order-and-payment)
{% endcontent-ref %}
{% content-ref url="/pages/-LU-W5gQC2F5NNZADiPw" %}
[Customs Clearance and Duties](/business/duties-and-taxes)
{% endcontent-ref %}
{% content-ref url="/pages/-LU-Mii7UmzcVagLcPS1" %}
[Shipping And Tracking](/business/about-shipping)
{% endcontent-ref %}
{% content-ref url="/pages/74vgEYAZyYaoxEoBiqcK" %}
[Sea Cargo Shipping](/business/sea-cargo-shipping)
{% endcontent-ref %}
{% content-ref url="/pages/-LU-X-MMO1GfXx22lnX-" %}
[After-Sales Service](/business/replacement-or-refund)
{% endcontent-ref %}
## VIP Membership in FashionTIY
{% content-ref url="/pages/-Le4T8-qSQtANhHQgyZM" %}
[Broken mention](broken://pages/-Le4T8-qSQtANhHQgyZM)
{% endcontent-ref %}
## **How to Contact FashionTIY?**
{% content-ref url="/pages/-LU-GLCEA9TbNf6N-8gQ" %}
[Contact Us](/help/how-to-contact-us)
{% endcontent-ref %}
## Important statement
{% content-ref url="/pages/-M7ew92KSEeoY5wf-VsU" %}
[Broken mention](broken://pages/-M7ew92KSEeoY5wf-VsU)
{% endcontent-ref %}
{% content-ref url="/pages/-M9qOjfw1hPEtsX\_cJ7S" %}
[FashionTIY is Legit or Scam?](/help/fashiontiy-is-legit-or-scam)
{% endcontent-ref %}
# Contact Us
Have a question about your products or orders? Contact us now for the best customer service!
Need help? Get contact info here including our customer service online chat and mailing address.
## Online Chat
You can find online chat on FashionTIY's app([Android](https://play.google.com/store/apps/details?id=com.faws.fawholesale) /[iOS](https://apps.apple.com/app/id1146321418) ) or [fashiontiy.com](https://www.fashiontiy.com/). In most cases, you will get a reply within a few minutes during working hours.
{% hint style="success" %}
Working Hours: 8:00- 21:00 (UTC+8:00) China Standard Time
{% endhint %}
The time corresponding to different time zones, Here is the approximate equivalent time:
| City | Working Hours |
| --------------- | ------------- |
| China - Beijing | 8:00 - 21:00 |
| US - New York | 20:00 - 9:00 |
| UK - London | 1:00 - 14:00 |
| Europe - Paris | 2:00 - 15:00 |
> You can get more information about time zone synchronization problems in different countries and regions at [Time.is](https://time.is/) or [zeitverschiebung.net](https://www.zeitverschiebung.net/).
## Email:
Usually you will receive a reply within 12 hours.
If you email us about orders or products, please be sure to indicate the order number or product SKU in the content.
## Follow Us On Social Media
Facebook:
Twitter:
LinkedIn:
Instagram:
# FashionTIY is Legit or Scam?
Why someone doubt FashionTIY's service and how FashionTIY to protect the safety of your order.
Reading this article, you will get the following information:
* Why would someone doubt that FashionTIY is a scam during COVID-19?
* Why FashionTIY can protect the safety of your order？
FashionTIY is a B2B online wholesale market that created in the United States, mainly business in online wholesale services of fashion clothing, jewelry, accessory, beauty, bag, shoes, home\&garden, wedding\&party, etc of women, men, and kids.
Since its establishment, FashionTIY emerges the preferred wholesale platform for 50,000+ wholesalers, retailers, and resellers. It is so popular in American and Europe. You can also check [Dun & Bradstreet](https://www.dandb.com/search/?country=US) for FashionTIY's credit report. (fashiontiy.com / State: DE)
## Why would someone doubt that FashionTIY is a scam during COVID-19?
Recently, affected by COVID-19, the order processing and delivery cycle has been extended compared to the normal period, and some users do not know much about the actual situation, so they doubt the FashionTIY’s services. The doubt mainly focuses on the following situations.
### 01-Why my order is not shipped after payment?
1. Affected by COVID-19, most of the factories cooperate with FashionTIY have not 100% resumed production, they need more time to produce or prepare the products you purchased.
2. FashionTIY upgraded the stricter quality inspection. During COVID-19, everything became chaotic. In order to ensure the quality of your products, FashionTIY has adopted stricter quality inspection and packaging standards, which means that it will be spending more time on order processing.
3. Logistics companies such as DHL/UPS are experiencing large-scale paralysis during COVID-19. There are too many packages to be shipped. All packages now need to be queued and taken in the logistics companies. For your packages to be shipped normally, FashionTIY makes the greatest efforts every day.
### 02-Why my packages are so slow after shipped from FashionTIY?
1. Fewer international cargo flights and worse shipping capacity. DHL, UPS, and other logistics companies have adjusted shipping time and shipping prices to cope with large-scale logistics paralysis worldwide.
2. Packages need to be queued up at the logistics company, queued up to enter the warehouse, queued up for shipped.
3. Customs Clearance in various countries has become more complicated. Governments have strengthened inspections of customs clearance during COVID-19 it also extended the shipping time to some extent.
4. The warehouse is full of packages of local logistics companies, packages need to be queued for delivery to you.
### 03-Why did I not received my packages?
1. Your packages may not have been delivered yet. FashionTIY provides complete and timely logistics information tracking for all orders. So please first track your packages on the App ([Android](https://play.google.com/store/apps/details?id=com.faws.fawholesale) / [iOS](https://itunes.apple.com/app/id1146321418)) or [Website](https://fashiontiy.com/).
2. You can contact the local logistics company to verify the specific situation if your packages shows have been delivered. Now many logistics companies implement CONTACTLESS DELIVERY.
3. Your package may need to customs clearance before delivery in some cases. At this time, the personnel of the logistics company will usually contact you to solve the tariff problem.
### 04-Why customer service no reply?
You can contact our customer service via Live Chat or Email under normal circumstances. Please refer to [Contact Us](https://docs.fashiontiy.com/help/how-to-contact-us).
Please check the following situations if you did not receive the reply of the customer service:
1. Customer service may not have replied to you yet. Due to COVID-19, the staff of our customer service has decreased, and Live Chat support hours also shortened until further notice. Please refer to [customer service](https://docs.fashiontiy.com/help/how-to-contact-us) for specific information. Currently, we are constantly improving the quality of customer service. This situation will become better with the disappearance of COVID-19 in the near future.
2. Please make sure to open the message push on APP so that the message can be notified when customer service replies to you.
3. Please check the mailbox spam in time if you contact customer service by mail.
You can [find information here](https://docs.fashiontiy.com/help/faq) for other reasons.
## Why FashionTIY can protect the safety of your order？
### 01-Safe Payment System
FashionTIY payment system is powered by [Stripe](https://www.stripe.com/) and [PayPal](https://www.paypal.com/). Therefore, you can enjoy the same safe payment system as Facebook/Amazon/Wish and other well-known platforms when purchasing in FashionTIY.
### 02-FashionTIY is VIP Membership of WholesaleCentral
FashionTIY is a VIP Membership of WholesaleCentral and one of the most popular suppliers.
Almost all professional wholesalers, retailers, and resellers are familiar with this excellent B2B directory of [Wholesale Central](https://www.wholesalecentral.com/aboutus.htm) which recommended by FORBES as a top-pick for wholesale buying and selling. Wholesale Central personally reviews and screen each and every company that is listed on the platform to confirm that they are true wholesalers. And FashionTIY is very honored to be a VIP Membership of WholesaleCentral.
### 03-Cooperation with DHL, UPS and other world-renowned logistics companies
FashionTIY is the major customer of local DHL and UPS. Cooperate with world-renowned logistics companies to ensure the reliability and safety of packages shipping and delivery.
### 04-Provide 30-days free After-Sales Service
FashionTIY provides free after-sales service for up to 30 days to ensure the best interests of wholesalers, retailers, and resellers. (Starting with the date of the signed off the order from the logistics company.) Click to know more information about [after-sales service ](https://docs.fashiontiy.com/business/replacement-or-refund)[in FashionTIY](https://docs.fashiontiy.com/business/replacement-or-refund).
## Is FashionTIY a legit or scam?
After all, I believe you have got the answer by yourself.
* Is it FashionTIY a legit? Yes, it is legit!
* Is FashionTIY a scam? No, it isn't!
* Is FashionTIY safe? Yes, it is safe!
FashionTIY always aims to be the best online wholesale market for wholesalers, retailers, and resellers. In the past few years, we have successfully provided quality services to 50,000+ wholesalers and retailers, our customers are all over the United States, United Kingdom, France, Australia, Europe, and many other countries or regions. In the future, FashionTIY will strive to do better!
At the same time, let us pray that COVID-19 will end soon! If you have any other questions, please feel free to [contact us](https://docs.fashiontiy.com/help/how-to-contact-us) or [find answers from FQA.](https://docs.fashiontiy.com/help/faq)
Maybe you want to know more [Services Changes of FashionTIY during COVID-19](https://docs.fashiontiy.com/business/services-during-covid-19).